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Exchange 2010 cant login with outlook

Posted on 2012-03-26
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Last Modified: 2012-04-01
I have an exchange 2010 that my SSL cert expired. I got a new SSL cert with a diffrent site. and plugged that in. OWA works with user login, but now login using outlook does not work.
The usual set up for outlook is using Outlook anywhere with exchange proxy setting https and msstd settings enabled with Basic Authentication.
I input domain\usernam and password to no avail I just get prompted again to login.

Everything was working great before the SSL certification expired.
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Question by:Admin9012
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Expert Comment

by:bobbygc
ID: 37769147
You need to go in and remove the old cert from your client machines. I ran into this about a month ago. I installed the new cert on all the machines but it did not work. I ended up having to go in, find the old cert, and remove it manually.
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Expert Comment

by:kdubendorf
ID: 37769247
What was the name of the old and new certificate?   When you talk about getting a new SSL with a different site are you talking about a name change on your certificate or using a different company to issue the certificate.  

I would recommend you going to the Microsoft Remote Connectivity Anaylyzer site and running the tests for Microsoft Office Outlook Connectivity > Outlook Anywhere and see what it tells you.

https://www.testexchangeconnectivity.com/

Please let me know your results.
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Author Comment

by:Admin9012
ID: 37769619
Yes all old certs have been removed. Not a new DNS name just change were the SSL was hosted.
All test passed on exchange test this is the first thing I always test since its a tool that exchange 2010 provides.
I saw this error in logs might have something todo with it.
"Log Name:      Application
Source:        MSExchange ADAccess
Date:          3/26/2012 7:41:34 PM
Event ID:      2105
Task Category: Topology
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      DOMAIN.WEBSITE.COM
Description:
Process STORE.EXE (PID=2936). Exchange Active Directory Provider failed to obtain DNS records for domain WEBSITE.COM. DNS Priority and Weight for the Domain Controllers in this domain will be set to the default values 0 (priority) and 100 (weight).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MSExchange ADAccess" />
    <EventID Qualifiers="32772">2105</EventID>
    <Level>3</Level>
    <Task>3</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-03-27T02:41:34.000000000Z" />
    <EventRecordID>130526</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DOMAIN.WEBSITE.COM</Computer>
    <Security />
  </System>
  <EventData>
    <Data>STORE.EXE</Data>
    <Data>2936</Data>
    <Data>WEBSITE.COM</Data>
    <Data>0</Data>
    <Data>100</Data>
  </EventData>
</Event>
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Accepted Solution

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Admin9012 earned 0 total points
ID: 37772464
ISSUE SOLVED:

The problem was the SSL exchange2010 download format, I First downloaded the format as Exchange2010 that gave me the problem. Next I tried downloading the SSL as an IIS7 format and that fixed my issue. Users were able to login with outlook now.

:Hope this helps someone else:
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Author Closing Comment

by:Admin9012
ID: 37792665
Windows error log
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