Got "Access Denied" while trying to install malwarebytes
Greetings mates,
I have some sticky situations here.
First, all my files under Start are gone.
Only icon left there is Solitaire.
Second, when I attempted to install malwarebytes, I was unable to.
Half way through the install, I get "Access Denied" and the install stops.
I know there are some virus/malware invasions on my PC.
Any ideas how to get things back on the laptop again?
Not that it matters but it is dell insprion, running windows 7 home edition.
I tried system restore.
It was successful in terms of running but nothing was restored or fixed.
Thanks alot in advance
I have some sticky situations here.
First, all my files under Start are gone.
Only icon left there is Solitaire.
Second, when I attempted to install malwarebytes, I was unable to.
Half way through the install, I get "Access Denied" and the install stops.
I know there are some virus/malware invasions on my PC.
Any ideas how to get things back on the laptop again?
Not that it matters but it is dell insprion, running windows 7 home edition.
I tried system restore.
It was successful in terms of running but nothing was restored or fixed.
Thanks alot in advance
SOLUTION
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Ooops. That article is by rpggamergirl, not younghv. Sorry about that rpg!
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ASKER
sorry guys. Everything you suggested, I have attempted but still same access denied error.
I reminder that I have os windows 7.
I reminder that I have os windows 7.
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ASKER
Thanks guy.
I was going to take my laptop with me to work today so I can continue working on it but i forgot it.
I will try the steps enumerated above.
But just so you guys know, I did try renaming malwarebytes to random.exe - no help.
I was able to install superantispyware successfully, ran it successfully but for some strange reason(s), it did *not* find anything other than cookies.
I started by running fixNCR.reg, then killer.
In short, I pretty much followed your instructions.
I will try again when I get home later this evening and then post back.
I was going to take my laptop with me to work today so I can continue working on it but i forgot it.
I will try the steps enumerated above.
But just so you guys know, I did try renaming malwarebytes to random.exe - no help.
I was able to install superantispyware successfully, ran it successfully but for some strange reason(s), it did *not* find anything other than cookies.
I started by running fixNCR.reg, then killer.
In short, I pretty much followed your instructions.
I will try again when I get home later this evening and then post back.
ASKER CERTIFIED SOLUTION
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ASKER
It is my understanding that downloading and renaming will not work to trick the malware.
i will have to agree with you here. Even after renaming the file, once you click to run it, the original file name is exposed again anyway.
I was working off of Thumb Drive.
i will have to agree with you here. Even after renaming the file, once you click to run it, the original file name is exposed again anyway.
I was working off of Thumb Drive.
ASKER
sorry guys but I have gotten myself into a bigger mess.
I tried to follow the instructions and may have done something silly as right now, I can't even log into the laptop without getting a new error:
Group policy Client Service failed the logon. Access Denied"
I have googled this problem and everything I tried has failed.
I am able to log in via safe mode though but could do nothing from there.
I also found that out when I try checking the radio button that says, "Show hidden files and folders"
When I click apply and Ok, it reverts back to Do NOt show hidden files and folders.
I am bushed, really.
I tried to follow the instructions and may have done something silly as right now, I can't even log into the laptop without getting a new error:
Group policy Client Service failed the logon. Access Denied"
I have googled this problem and everything I tried has failed.
I am able to log in via safe mode though but could do nothing from there.
I also found that out when I try checking the radio button that says, "Show hidden files and folders"
When I click apply and Ok, it reverts back to Do NOt show hidden files and folders.
I am bushed, really.
ASKER
I ended up deleting the profile and recreating it, in the process, losing all data.
Thanks all for your help.
Thanks all for your help.
ASKER