One of our Child Exchange Server disappeared from the server list of our Exchange System Manager

Hi Experts,

Please help, all our users in one of our remote site has no email because their exchange server cannot be seen anymore in our Exchange System Manager Server list. Our Domain Setup is Parent - Child . We are using Windows Server 2003 and Exchange 2003. Each Site has a exchange server. As far as I know we did not perform any updates and their exchange was working fine yesterday. We can still log on to the Exchange server using our domain credential and the server is still listed in our Active Directory Users and Computers list.

I will send later the log files.

Thanks,

Kid
kidrock009Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

kidrock009Author Commented:
I got this error when I tried to start Information Store (Please see attached file)
Exchange-CEBU.jpg
Exchange-2.jpg
0
kidrock009Author Commented:
My Last resort is to Un-Join and Re-join our exchange server from our domain.
0
Jon BrelieSystem ArchitectCommented:
If you do that, DO NOT REBOOT in between.  Unjoin and rejoin, THEN reboot.
0
IT Pros Agree: AI and Machine Learning Key

We’d all like to think our company’s data is well protected, but when you ask IT professionals they admit the data probably is not as safe as it could be.

Jon BrelieSystem ArchitectCommented:
Have you checked AD to see if the server shows up?  In adsiedit, go to
Configuration
<your domain or child domain>
Services
Microsoft Exchange
<your Org>
Administrative Groups
<Your admin Group>
Servers
0
Jon BrelieSystem ArchitectCommented:
Also, take a look at the dependencies tab under the IS service and determine whether it is the IS itself, or a dependency that is failing to start.
0
kidrock009Author Commented:
Hi Enphyniti,

Yes the Exchange server appeared on the parent and child AD servers, which made our troubleshooting much harder. This incident is like someone accidentally or intentionally delete the server name from the Server list of Exchange System Manager.

Anyway thanks for your comment and suggestion. We just re-installed again the Exchange in our child off-site domain to restore their email asap. On going investigation on our part on why it happened.

Thanks,
0
kidrock009Author Commented:
Hi Experts,

We decided to re-installing again their exchange server. They need their email badly.

Thanks,
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
kidrock009Author Commented:
No reply from experts to resolve my concern during our troubleshooting period. Perform our back up plan procedure
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Server 2003

From novice to tech pro — start learning today.