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One of our Child Exchange Server disappeared from the server list of our Exchange System Manager

Posted on 2012-03-26
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Last Modified: 2012-04-02
Hi Experts,

Please help, all our users in one of our remote site has no email because their exchange server cannot be seen anymore in our Exchange System Manager Server list. Our Domain Setup is Parent - Child . We are using Windows Server 2003 and Exchange 2003. Each Site has a exchange server. As far as I know we did not perform any updates and their exchange was working fine yesterday. We can still log on to the Exchange server using our domain credential and the server is still listed in our Active Directory Users and Computers list.

I will send later the log files.

Thanks,

Kid
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Question by:kidrock009
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8 Comments
 

Author Comment

by:kidrock009
ID: 37769650
I got this error when I tried to start Information Store (Please see attached file)
Exchange-CEBU.jpg
Exchange-2.jpg
0
 

Author Comment

by:kidrock009
ID: 37769665
My Last resort is to Un-Join and Re-join our exchange server from our domain.
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LVL 16

Expert Comment

by:Enphyniti
ID: 37771868
If you do that, DO NOT REBOOT in between.  Unjoin and rejoin, THEN reboot.
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LVL 16

Expert Comment

by:Enphyniti
ID: 37771882
Have you checked AD to see if the server shows up?  In adsiedit, go to
Configuration
<your domain or child domain>
Services
Microsoft Exchange
<your Org>
Administrative Groups
<Your admin Group>
Servers
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LVL 16

Expert Comment

by:Enphyniti
ID: 37771902
Also, take a look at the dependencies tab under the IS service and determine whether it is the IS itself, or a dependency that is failing to start.
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Author Comment

by:kidrock009
ID: 37775273
Hi Enphyniti,

Yes the Exchange server appeared on the parent and child AD servers, which made our troubleshooting much harder. This incident is like someone accidentally or intentionally delete the server name from the Server list of Exchange System Manager.

Anyway thanks for your comment and suggestion. We just re-installed again the Exchange in our child off-site domain to restore their email asap. On going investigation on our part on why it happened.

Thanks,
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Accepted Solution

by:
kidrock009 earned 0 total points
ID: 37775277
Hi Experts,

We decided to re-installing again their exchange server. They need their email badly.

Thanks,
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Author Closing Comment

by:kidrock009
ID: 37795055
No reply from experts to resolve my concern during our troubleshooting period. Perform our back up plan procedure
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