UNKNOWN DEVICE

Both "DEVICES & PRINTERS" and "DEVICE MANAGER" are referencing an unknown USB device as "Unknown Device".
I have made several attempt to delete this reference; including, using "Microsoft Fix-It," which is totally useless.
My best "Guesstimate" is something I did rather stupidly: attempting to connect a USB hub to another USB hub, increasing hub availability.  Yes, I know, that was dumb. I have since removed the offending hub from the original hub. The original hub, which works fine, has several external HDs attached to it. If I remove the original hub, I lose access to the drives.

Please tell me there is a way to remove this "unknown device" from my PC. Otherwise, I will just "Disable" it in Device Manager. There has to be a better way.
Thank You.   GadgetDude
GadgetDudeAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

atechnicnateCommented:
I would right click and go to properties and try to find a hardware ID or something like that to identify what Windows thinks it is.  I've had something like this happen with random odd onboard ports that I could never find drivers for.  Worst case scenario you could find out how to remove it using reg edit but I'd suggest you live with it long before attempting that...

Find out what it is and that will make it easier to correct.
JohnnyCanuckCommented:
Is this a laptop?  If so, its probably related to some security feature of the laptop.  However, as atechnicnate suggested, if you can give us the device ID (right click item in device manager - select properties - select details) then we can figure out what it is and correct the issue.
nobusCommented:
is there a memorycard reader in the printer?  probably something like that
if you post the printer model we can check
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

CallandorCommented:
Try removing the USB drivers in device manager.  When you reboot, they should reinstall automatically (hopefully without the unknown one).
Darr247Commented:
Right-click the 'unknown device' in Device Manager and choose Uninstall.
GadgetDudeAuthor Commented:
With the exception of "Callandor's" suggestion, everything suggested thus far has been tried and failed. "Unknown Device" is identified as "Unknown," "Unavailable," and "Universal serial bus controllers."

Rather than removing USB drivers from the Device Manager, I will attempt the following:
{a} shut down the PC
(b) disconnect the USB Hub (the one with my External HDs). Yes, I know I won't have access to them.
(c) Inspect Device Manager and see what it sees. (UNKNOWN DEVICE should not be seen).
(d) Reboot the computer and, one a time, reconnect each device to the main USB hub and see how Device Manager responds.

So far, unfortunately, nothing suggested seems to be the answer to the problem. I will try this step and see what happens.
Of course, any additional and further recommendations are very heartily welcomed and appreciated.
Talk to you soon.  Thanks!  GadgetDude
atechnicnateCommented:
That is one way to possibly identify it.  If you check the various tabs you should be able to get at least a hardware ID for us to work with.  So same basic idea.  You're going to ID it based slowly ruling things out where we were thinking of trying to figure it out without having to disconnect anything but either way should yield the same basic results so nice idea.  Let us know what you find!
Darr247Commented:
For a hardware/device ID, run msinfo32, expand Components, click Problem Devices... unless you have numerous 'unknown devices' the one that appears on the right should be the one you want. Click on it, then use Edit->Copy from the menu.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
GadgetDudeAuthor Commented:
The only "ID" I found was "Universal serial bus controllers."

However, and most importantly, doing what I said I would do in my last posted comment, something very interesting has turned up (which I will further investigate tomorrow):

After connecting the USB Hub, I continued to closely monitor Device Manager as I reconnected each USB external drive to the hub. Finally, I got to the last drive (Let's call it "G") and "Unknown Device" reappears in Device Manager.  So I found the problem, right?  WRONG!
This is where, in my opinion, it gets really weird:
(a) unplugged the USB "G" drive to the hub and; of course, "Unknown Device" disappears.
(b) Now, if "G" drive is disconnected, it should disappear and not be accessible because it is "disconnected".
(3) THE REALLY WEIRD PART: "G" Drive is STILL accessible and visible ( transferred files from it). So how could something disconnected still be accessible?
SOLUTION: The USB connector plugged into the USB hub (although labeled for Drive "G" is, in point of fact, connected (or not) to something else which causes "Unknown Device".

Tomorrow, I will follow that cord and find out what it is connected to. I am not an "Expert" as you distinguished members are, but I think I might have found the problem: a mislabeled USB connection.   I will find out tomorrow and keep you posted.
Again, Thanks!   GadgetDude
atechnicnateCommented:
This is a stretch but.. Reboot with the device disconnected and then open disk management and take note of drive letters and the physical drive. Then plug in the g drive and see if anything changes. Then unplug it and check again. I once had an issue where a drive acted kind of,like this because windows insisted on duplicating a drive letter..... Like I said its a big stretch qbut it's a thought if the cable trace doesn't yield anything
atechnicnateCommented:
As for I'd we meant right click on the unknown device. Then click the various tabs and drop downs and look for a device id
nobusCommented:
can you answer my post also?
is there a memorycard reader in the printer?  probably something like that
if you post the printer model we can check
JohnnyCanuckCommented:
The device ID will look something like this, USB\VEN_1000&DEV_0001&SUBSYS_00000000&REV_02.
Find the unknown device in control panel->system->device manager and right click it and select "properties".  Click the "details" tab and the number should be there.  You may have to click the drop down and select "hardware IDs".
Darr247Commented:
Typically, if it's an 'unknown device' the ID won't show up on the Details tab... only in msinfo32 (aka orb->All Programs->Accessories->System Tools->System Information) Components->Problem Devices as noted in http:#a37774943
JohnnyCanuckCommented:
Hey Darr247, that's not true.  Unknown devices IDs do show up under details.
GadgetDudeAuthor Commented:
nobus:
 I did not intentionally disregard any advice or comments you have given.  Mea Culpa! To answer your question: yes, there is a memory card read in the printer; but, that is something I have never used.
Thank You.   GadgetDude :)
GadgetDudeAuthor Commented:
Hi, Everyone!
I hope I didn't start the "E-E" version of "Family Feud" here. (LOL)
You are all really great people.
Bottom Line: Problem Solved.
Details: It appears that the "Unknown Device" was showing up because of both a faulty connection of the External HD to the USB Hub; as well as, a mislabeling of, at least, this device. So, when I connected it to the USB, it couldn't be found because the wrong connector was plugged into the USB Hub (Duh!).
As I said, and I will say it again, you are all really great people.
Shortly, I will be rewarding points to those members whose guidance, advice, and comments came closest to helping me solve the problem.
As Michael Coreleone said, "It's not personal, it's just business." LOL

With gratitude and thanks, GadgetDude.  Peace! :)
GadgetDudeAuthor Commented:
What was found was not only a solution; but, guidance as well. What I learned from this is: anytime you make changes from your system (External Drivers, Printers, UBS or whatever, do 2 things: (a) make sure all the connections are correctly done - and labeled (what connector goes to what device); and, (b) make sure that the device(s) you install or upgrade, do not have a negative impact on your PC.  And in my case, if there's a problem with my PC, there will be a problem, by extension, of the Home Network I have built.
I know I sound redundant; but, I always make a great effort to THANK EVERYONE even though I may or may not apply the information given.
THANK YOU!!!!!   GadgetDude :)
nobusCommented:
thanks for feedback - i asked it because it is often "an unknown device"
GadgetDudeAuthor Commented:
YOU ARE VERY, VERY WELCOME!

I Bid You Peace & Many Blessings.
GadgetDude :)
nobusCommented:
no problems  - you're welcome !
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Hardware

From novice to tech pro — start learning today.