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.Am4 DVR Conversion

Good Evening,

I have a .am4 file from a clients DVR security system. I downloaded this DVR player: http://www.securityfirstcamera.com/ddrivers/19DVR/Program/X_IRS(W)_VER_1.0.zip and I am able to play the file. However, the 4 channel file only plays a few seconds on some channels and several minutes on other channels. The player states that the file is over 2 hours and 30 minutes in length. Ultimately, I would like to convert the file to another format to give back to the client on DVD-R other other media. Any suggestions Experts?

Thanks!
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kode99

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DVR software had an option to "save file" which converted .AM4 to .AVI file. DVR software not very user friendly. Trial and error eventually produced the results I needed. Cheers!