This is for a customer ; I fix PCs for a living.
Outlook 2007. OS is probably Vista Home Premium SP1 64 bit OS but could have been upgraded to Windows 7 Home Premium 64 bit OS.
Current problem is Outlook works fine EXCEPT sent emails do not end up in Sent folder. But they do go out as he is getting replies to some sent emails.
PC appears to have a subtle Power Supply problem that caused it to go into sleep mode and not leave Sleep mode and beep when it was rebooted. This is background; do not reply in any way on this problem; I know how to fix this.
Customer did not know he had HW problem and (before calling me) went back about 2 weeks with System Restore. He is not sure if the System Restore occurred before first seeing above Outlook problem or after.
Above Outlook problem did NOT exist before HW problem and did not exist for three years after PC was new.
Question 1: Could System Restore have caused the EXACT Outlook problem described above. If so how do we fix it?
Note System Restore CAN cause problems. Example. Norton AV updates are gone back to System Restore date and must be reinstalled. Example: Any programs installed since System Restore back to date are no longer installed.
i.e System restore does not just (sometimes) fix things; it also can cause problems and THAT is why I am asking Question 1.
Question 2: Some email clients have a setting that causes Sent email to end up in OR NOT end up in the Sent email folder. (Such settings used to be common 7 - 8 years ago).
Please provide detailed step by step instructions on how to get sent emails to end up in the Sent folder if the setting is to NOT have them in the sent folder
a link to same
say that Outlook 2007 **ALWAYS** places all sent emails in the Sent folder and this can NOT be turned off.
Note: I have searched thru the Outlook 2007 Tools>Options menu and can NOT find a setting affecting this BUT I could have missed something.
Note: Uninstalling Office 2007 and reinstalling it (to solve the problem) is a very undesirable option. He has 4 email addresses and calendars and tasks and the account defs would have to be set up again and the Outlook.pst file imported again.
And uninstalling Office 07 (or even Outlook 07 if that can be separately done) does not get rid of all of it as I know from actual experience. One of the lowest priority things for programmers to do is to write a COMPLETE Uninstall program. For a large program like Outlook 2007 there are pieces all over the computer and some are left AND THE SETTING I am talking about (if it exists which is not certain) might just be left and a reinstall may not reverse it.
In any case I am looking HERE for a solution OTHER THAN uninstalling and reinstalling Office 2007.