remove borders around image

we have a rtf document when print preview under word 2007, do not show the border but once printed to the printer, it shows the attached border..
get-rid-of-border.jpg
grnowAsked:
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DrMadAxeCommented:
What is the brand of your printer? If your not seeing the setting in word then you may have to make a different selection in the printer's own settings. Is it only happening with that one file?

Maybe go ahead and open a blank document and type a few words. Print a test page. If thats the case maybe you can just select everything from one document and copy and paste it in a new document. Need to know a little more info if that doesnt help.
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Dhanesh KansariSenior IT ManagerCommented:
Try to convert image file from .rtf to .jpg and check...
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grnowAuthor Commented:
drkansari, search on the internet but can't seem to find any recommended rtf to jpg convertor.. which free convertor is known to be good?

drmaxeve, its a label printer.. its happening on a few files..
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nobusCommented:
check if you can copy the document into Word and see if it does the same there
or save it as Word doc
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grnowAuthor Commented:
nobus, i try to save the rtf to a word 2007 still can see the border... its an image.. i tried to copy the image to visio.. and saw that the image is made up of 2 images.. upon removing one of them, the image can be printed out with no border. the same problematic file (with original settings) when printing to another printer has no such problem.. thus, its quite a puzzle
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nobusCommented:
>>  its an image  <<   then you must use something to extract the txt from a picture, and use that alone
most scanner software have it, but you can find OCR tools on the net, here a freeware :
http://www.software4free.nl/pakket.php?ID=77

also -it can help to know how the pic -or both pic's were made - and superposed
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a235301Commented:
This is a typical scanner type issue where the page is smaller than the scan size and you get usually a darker border than the document you are scanning.  There are tons of tools out that that will remove the border from the image.  The tool is typically called "auto crop".  There is also a deskew function if the document is rotated.  You would do a deskew first(this fixes the rotation) and then an auto crop and then you should have the full document retrieved w/o borders.

The auto crop and deskew is also typically performed prior to OCR on documents too, so if you are going the OCR route whatever tool you are using will typically have these two functions.
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grnowAuthor Commented:
unfortunately the document is not created by us thus we don't know how it was being created. We can only trial and error. somehow the image is grouped with 2 images. after grouping, you can't see the border on the screen and via print preview.. only when printed out to a particular label printer, can see the border. if print to another printer, also can't see the border
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grnowAuthor Commented:
in the end, as a workaround, we delete the image that is causing the problem and paste it back from another document the image not having the issue..
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grnowAuthor Commented:
thanks everyone for the suggestions.. will close the qn
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grnowAuthor Commented:
the actual cause is not found, the workaround is the best alternative so far to save time trying to edit the image having the problem
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