[Webinar] Streamline your web hosting managementRegister Today

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1692
  • Last Modified:

Hp Smart Array P600 Controller cannot start error code 10

Hello All,

I have an hp dl380 g4 with the p600 controller on one of the pci e slots. The purpose of us installing this controller is to connect an external Hp Storage LTO backup tape drive via SAS instead of using the scsi.

I downloaded and installed the drivers. After downloading and installing the drivers for the controller, devmgmt shows an exclamation mark and device cannot start error code 10 message in the properties. I tried to reinstall, move to different bus...most of the 101's.
 
event viewer shows even id 11: the driver detected a controller error on \device\raidport1.
 
event id 11 the driver detected a controller error on.

Also during server start up the scsi raid controller initializes but the p600 conroller stays initializing untill it finally fails.

Is there a specific set of instructions I should be following to install this SAS adatper for my external LTO tape drive?

Please help soonest

Thanks and regards

T
0
tobe1424
Asked:
tobe1424
  • 3
  • 3
  • 3
3 Solutions
 
DavidPresidentCommented:
The P600 won't work. You need to get a supported controller.   (An inexpensive LSI JBOD SAS controller is going to work and probably least expensive option).
0
 
tobe1424Author Commented:
Thanks for the quick reply. What is the difference between the LSI JBOD SAS controller and the p600 controller i have?

Hp recommeneded the p600 for my dl380 g4 :\...
0
 
DavidPresidentCommented:
The P600 for your DATA disks is appropriate, but you just need to use a non-RAID controller for a tape.   As such, you need TWO controllers.   HP added support for tapes in a few of their higher-end RAID controllers via a firmware patch, but you don't have one of those, so you can't do that.

A JBOD controller costs much less then a RAID controller and is the right tool for the job. It is just that simple.
0
[Webinar] Improve your customer journey

A positive customer journey is important in attracting and retaining business. To improve this experience, you can use Google Maps APIs to increase checkout conversions, boost user engagement, and optimize order fulfillment. Learn how in this webinar presented by Dito.

 
Handy HolderSaggar maker's bottom knockerCommented:
Dlethe is correct, the P600 doesn't support tape AFAIK.

HP SC44Ge Host Bus Adapter 416096-B21 is what I'd use, but you would have to change the riser for a PCIe riser and that depends on what cards you already have installed. (I note you say you have PCIe in the question but you can't have since P600 is PCI-X.
0
 
tobe1424Author Commented:
Thanks for the prompt reply. Well noted. Looks like I need to buy new hardware. Good thing we didn't spend too much on this raid controller..

Yes you are correct I do have pci x and not pci e..my mistake.

Which riser will I need?

I do not have any other cards. This is my MS Exchange box and the only card we plan to install is for the external tape drive
0
 
Handy HolderSaggar maker's bottom knockerCommented:
PCI Express Riser Cage Option Kit 354675-B21
http://h18000.www1.hp.com/products/quickspecs/12028_div/12028_div.html

Note that  "NOTE: Not Supported on SAS models." is referring to those with SAS disks because they have a P600 running the disks so you can ignore that.

Yikes, people are asking for silly money for one, more than the server is worth! I think you'll have to find a thir party PCI-X SAS HBA. http://www.lsi.com/products/storagecomponents/Pages/LSISAS3801X.aspx would do.
0
 
tobe1424Author Commented:
So if i purchase PCI-X SAS HBA. http://www.lsi.com/products/storagecomponents/Pages/LSISAS3801X.aspx, I won't need the riser card since it's pci x?

but if i purchase the HP SC44Ge Host Bus Adapter 416096-B21 i am forced to purchase the PCI Express Riser Cage Option Kit 354675-B21

So purchasing the LSI card would be a more cost effective solution?

Thanks
0
 
Handy HolderSaggar maker's bottom knockerCommented:
Yes, the LSI or another PCI-X HBA is going to be a lot cheaper.
0
 
DavidPresidentCommented:
I've picked up LSI PCI-X SAS cards used for $25 - $50 on eBay before.  This is all you need.
0

Featured Post

The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!

  • 3
  • 3
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now