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Steps to add a new BlackBerry device to BAS

Hi all, I'm trying to add a user's new BB so he can access his Exchange email, I can't see where I 'send' the info/email for the user to click on. Also as he can't access his corporate /Exchange email until the new device is set-up do I send it to an alternative address that he accesses on his BB device?

Hope someone can advise me.

Kind Regards,

Z0mb1

Mike Sullivan

Hi Z0mb1,

Add the user using the Add Users menu on BAS. Once the users appears in the list, click on their name and scroll down. The Device Activation is in the bottom right-hand corner. You can either generate an activation email or set up your own activation password which the user can use to set up their device.

As an alternative, if you can connect the device physically to the BES via a USB cable, you can assign the device to the user. In the Devices > Attached Devices menu down the left hand menu, it will allow you to assign the current device to a user. Select the user, choose 'Assign Device' and it will set up the handset for you.

Hope this helps,

Mike

Zomb1

ASKER

Hi Mike, thanks for a prompt response.
The user already exists but has just got a new BB device, if I generate an email what does he do next? Does he go to his PC & connect the device to the PC (which can receive email from his Exchange account)or does he receive the email on his device ( this bit I don't get as he's still not setup to receive his Exchange email on the device yet) ?

Thanks,

Zomb1

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Mike Sullivan

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Zomb1

ASKER

Thanks again Mike,
I will be talking to the user tomorrow & will let you know how I get on.
Thanks I really appreciate your help,

Zomb1.

Mike Sullivan

Not a problem.

Zomb1