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Steps to add a new BlackBerry device to BAS

Posted on 2012-03-27
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Last Modified: 2012-03-30
Hi all, I'm trying to add a user's new BB so he can access his Exchange email, I can't see where I 'send' the info/email for the user to click on. Also as he can't access his corporate /Exchange email until the new device is set-up do I send it to an alternative address that he accesses on his BB device?

Hope someone can advise me.

Kind Regards,

Z0mb1
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Question by:Zomb1
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LVL 14

Expert Comment

by:Mike Sullivan
ID: 37772048
Hi Z0mb1,

Add the user using the Add Users menu on BAS. Once the users appears in the list, click on their name and scroll down. The Device Activation is in the bottom right-hand corner. You can either generate an activation email or set up your own activation password which the user can use to set up their device.

As an alternative, if you can connect the device physically to the BES via a USB cable, you can assign the device to the user. In the Devices > Attached Devices menu down the left hand menu, it will allow you to assign the current device to a user. Select the user, choose 'Assign Device' and it will set up the handset for you.

Hope this helps,

Mike
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Author Comment

by:Zomb1
ID: 37772652
Hi Mike, thanks for a prompt response.
The user already exists but has just got a new BB device, if I generate an email what does he do next? Does he go to his PC & connect the device to the PC (which can receive email from his Exchange account)or does he receive the email on his device ( this bit I don't get as he's still not setup to receive his Exchange email on the device yet) ?

Thanks,

Zomb1
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LVL 14

Accepted Solution

by:
Mike Sullivan earned 2000 total points
ID: 37772666
Hi Zomb1,

The activation email will contain confirmation of the user's email address and an activation  password. The user will then need to do the following:

For BlackBerry Device Software 4.1 to 5.0:

On the BlackBerry smartphone, click Options > Advanced Options > Enterprise Activation.
Enter the email address associated with the BlackBerry smartphone user account in the Email field.
Enter the Activation Password provided by the administrator.
Press the Menu key and select Activate.

For BlackBerry 6 to 7:

On the BlackBerry smartphone, click Options > Device > Advanced System Settings > Enterprise Activation.
Enter the email address associated with the BlackBerry smartphone user account in the Email field.
Enter the Activation Password provided by the administrator.
Press the Menu key and select Activate.

Hope this helps,

Mike
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Author Comment

by:Zomb1
ID: 37773382
Thanks again Mike,
I will be talking to the user tomorrow & will let you know how I get on.
Thanks I really appreciate your help,

Zomb1.
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LVL 14

Expert Comment

by:Mike Sullivan
ID: 37773494
Not a problem.
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Author Comment

by:Zomb1
ID: 37778911
Excellent! Thanks Mike user is connected & happy, your instructions were spot on.

Thank you,

Zomb1
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Author Closing Comment

by:Zomb1
ID: 37778919
Very prompt response, just what you need in IT.
Thank you.
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