dumprep.exe problem

Problem:
I've been having problems for about 2 weeks with Windows XP slowing to a crawl at times when I have lots of things open.  An consistent error comes when I shut down abut dumprep.exe.

Solutions I've tried
In investigating everyone says to turn it off in the registry or Control Panel/SYSTEM icon/ADVANCED tab / Error Reporting  
It's not on and I can't find the file anyplace in the registry

Some Facts:
The file is in C:\WINDOWS\system32\dumprep.exe
Windows XP Pro - SP3
It definitely gets loaded some way and causes a problem about once or twice a week and causes me to shut down.

Symantec is on and I've run a complete scan on the computer with not threats found.
The dumprep is not in the system startup

 My Question:
Does someone know how to stop dumprep.exe from loading along with anything else I should know.

Thanks in advance for any help.
LJG
LVL 2
LJGAsked:
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Tony JohncockLead Technical ArchitectCommented:
Dumprep.exe runs when there is a crash of some kind - application, for example.

It can be a real pain - whenever shutting down.

You can disable it, but it might also be worthwhile trying to find out what is causing it to happen.

Steps to disable:

Registry Editor:
 
1.Click Start, click Run, type regedit in the Open box, and then click OK.
2.Locate and then click the following registry key:
3.HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
4.In the right pane, click Dumprep, and then press DELETE.
5.Restart the computer


System Configuration Utility:
 
1.Click Start, click Run, type msconfig in the Open box, and then click OK.
2.Click the Startup tab.
3.Click to clear the dumprep 0 -k or dumprep 0 -u check box, and then click OK.
4.Restart the computer.
LJGAuthor Commented:
Tony
I know this is hard to believe but I still have a consistent error once or twice a week when I shut down abut dumprep.exe not responding.  But at the same time it's not in the registry anyplace.   I understand it doesn't make sense.

1) dumprep.exe is not in -->HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run or anywhere in the registry.

2) Nothing similar to dumprep is in startup

3) The file does sit -->C:\WINDOWS\system32\dumprep.exe

You have any other ideas?

Thanks
LJG
Tony JohncockLead Technical ArchitectCommented:
This is going to be tricky - the only thing that springs to mind is something crashing is causing it.

It may be DrWatson that is invoking it - you can disable that functionality too, although it sounds like something is actually crashing.

Short of monitoring what is running at the time the crash occurs you could look to debug any .dmp files in the %SYSTEMROOT% folder.

If they're minidumps, then you can attach one here and I'll take a look at it for you. You'll know if they are, because of the size. If they're equal in size to the installed RAM they're not going to be. :)
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LJGAuthor Commented:
In looking at my computer I have the attached file that was in C:\Windows\Minidump

The date of the file is 3/19 of this year - that could be a legit date for a shutdown problem date, but the file prior to the attached one is October of last year.

With the above facts, I think I need to do more investigating.  With the Symptoms of slowing down to a point that I need to shut down

If you have any more ideas let me know otherwise the points are yours.

Thanks so much for working with me.
LJG
Mini031912-01.dmp
Tony JohncockLead Technical ArchitectCommented:
If the computer slows down right before the problem it suggests a leaking program - either a memory or CPU hog, I would imagine.

It might pay you to set up some logging in resource monitor (system monitor, I seem to recall in XP).

Some instructions are here:

http://support.microsoft.com/kb/248345

Meanwhile I'll take a look at the dmp file later this evening (don't have the debug tools installed on my work machine, sorry) and see if I can't give you some idea of the culprit.
Tony JohncockLead Technical ArchitectCommented:
Ok from the limited tools I have here, I can tell you the following.

The faulting module was NVNRM.SYS and the stop error was 0x100000d1 (0x07ee3cdc, 0x00000002, 0x00000000, 0xb4cb85b4)

The actual error was DRIVER_IRQL_NOT_LESS_OR_EQUAL

I would suggest that this particular machine has either an NVidia chipset or graphics card - update the drivers and if necessary, the firmware. :-)

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LJGAuthor Commented:
Tony
I do have NVidia graphics card and will update the drivers and firmware.

Thanks so much for all your time and answers.  It's truly people like you that make my life easier and the world a better place.



LJG
Tony JohncockLead Technical ArchitectCommented:
Thank you for the points and it was a pleasure to help.

Good luck with the updates and shout if you still get problems.
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Windows XP

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