Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Sharepoint 2010 Help Desk Form for Workflow

Posted on 2012-03-27
1
Medium Priority
?
983 Views
Last Modified: 2012-03-28
New to Sharepoint.  Need to build a Help Desk.  As far as I can find there is no 2010 Help Desk template so am looking at building it from scratch.  Found a good article on creating one but it uses InfoPath to create the form used to report the problem.  Is there a way to use VS 2008 to do the same.  I do not have Infopath and am using Sharepoint Foundation.
0
Comment
Question by:McGurk1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 15

Accepted Solution

by:
dp_expert earned 2000 total points
ID: 37775291
Help Desk is a very wide term. It really depends on what you need to do. I would start from using the standard "Issues" list and build on that. OOB you get a form where you can submit a title, description, severity, due date, etc. You can also create a workflow in SharePoint Designer that will allow you to define a process (for example assign a person to the task, after resolution ask the person who submitted the issue to verify it, etc). If you want to customize the form you can use SPD for that as well. Also you can create the views to show users their submissions, show support technitians their assigned issues, etc.
0

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I recently came across an issue with a MOSS 2007 deployment where access into some sub-sites were denied, even for the MOSS farm administrators. A bit of background to the setup of this MOSS farm; this was a three server setup, consisting of a fr…
A recent project that involved parsing Tableau Desktop and Server log files to extract reusable user queries for use in other systems. I chose to use PowerShell to gather the data, and SharePoint to present it...
In this video, Percona Solution Engineer Dimitri Vanoverbeke discusses why you want to use at least three nodes in a database cluster. To discuss how Percona Consulting can help with your design and architecture needs for your database and infras…
Is your data getting by on basic protection measures? In today’s climate of debilitating malware and ransomware—like WannaCry—that may not be enough. You need to establish more than basics, like a recovery plan that protects both data and endpoints.…

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question