?
Solved

Sharepoint 2010 Help Desk Form for Workflow

Posted on 2012-03-27
1
Medium Priority
?
974 Views
Last Modified: 2012-03-28
New to Sharepoint.  Need to build a Help Desk.  As far as I can find there is no 2010 Help Desk template so am looking at building it from scratch.  Found a good article on creating one but it uses InfoPath to create the form used to report the problem.  Is there a way to use VS 2008 to do the same.  I do not have Infopath and am using Sharepoint Foundation.
0
Comment
Question by:McGurk1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 15

Accepted Solution

by:
dp_expert earned 2000 total points
ID: 37775291
Help Desk is a very wide term. It really depends on what you need to do. I would start from using the standard "Issues" list and build on that. OOB you get a form where you can submit a title, description, severity, due date, etc. You can also create a workflow in SharePoint Designer that will allow you to define a process (for example assign a person to the task, after resolution ask the person who submitted the issue to verify it, etc). If you want to customize the form you can use SPD for that as well. Also you can create the views to show users their submissions, show support technitians their assigned issues, etc.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Note:  There are two main ways to deploy InfoPath forms:  Server-side and directly through the SharePoint site.  Deploying a server-side InfoPath form means the form is approved by the Administrator, thus allowing greater functionality in the form. …
There is one common problem that all we SharePoint developers share: custom solution deployment. This topic can't be covered fully in this short article, so all I want to do in this one is to review it from a development-to-operations perspectiv…
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…
In this video, Percona Solution Engineer Rick Golba discuss how (and why) you implement high availability in a database environment. To discuss how Percona Consulting can help with your design and architecture needs for your database and infrastr…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question