Remote Desktop losing credentials

We have about 20 computers in public safety and we just went to a new system of reporting. Most of the computers have a remote desktop icon that attempts a remote session to an offsite server that's hosted by another provider (rather than using the in-house server like it used to be) to do reports. The 3rd party company has given us the credentials to log in & those credentials work... for a period of time then lose them & we have to constantly type them in back over. It's always a random amount of time before RDP loses them again. 1 thing is that we use the same username & password for all systems (about 15-20ish) but ALLEGEDLY we are suppose to be able to use all of them concurrently with the same username/password.

Any suggestions on what could be causing the remote desktop to lose credentials on our side?
CJGROSSAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

treddy_karraCommented:
Save the credentials in a file (.RDP) and see if it stays on
0
CJGROSSAuthor Commented:
The 3rd party company emailed us a specific .RDP file that connects directly to their servers. That's the file we've been using.
0
CJGROSSAuthor Commented:
The solution has been found:

http://support.microsoft.com/kb/951608/

Installing this "Fix-It" keeps the RDPs from losing credentials. This link helped me find it.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
CJGROSSAuthor Commented:
This completely fixed the problem.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Remote Access

From novice to tech pro — start learning today.