We have about 20 computers in public safety and we just went to a new system of reporting. Most of the computers have a remote desktop icon that attempts a remote session to an offsite server that's hosted by another provider (rather than using the in-house server like it used to be) to do reports. The 3rd party company has given us the credentials to log in & those credentials work... for a period of time then lose them & we have to constantly type them in back over. It's always a random amount of time before RDP loses them again. 1 thing is that we use the same username & password for all systems (about 15-20ish) but ALLEGEDLY we are suppose to be able to use all of them concurrently with the same username/password.
Any suggestions on what could be causing the remote desktop to lose credentials on our side?