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Remote Desktop losing credentials

Posted on 2012-03-27
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Last Modified: 2012-05-10
We have about 20 computers in public safety and we just went to a new system of reporting. Most of the computers have a remote desktop icon that attempts a remote session to an offsite server that's hosted by another provider (rather than using the in-house server like it used to be) to do reports. The 3rd party company has given us the credentials to log in & those credentials work... for a period of time then lose them & we have to constantly type them in back over. It's always a random amount of time before RDP loses them again. 1 thing is that we use the same username & password for all systems (about 15-20ish) but ALLEGEDLY we are suppose to be able to use all of them concurrently with the same username/password.

Any suggestions on what could be causing the remote desktop to lose credentials on our side?
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Question by:CJGROSS
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4 Comments
 

Expert Comment

by:treddy_karra
ID: 37776578
Save the credentials in a file (.RDP) and see if it stays on
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Author Comment

by:CJGROSS
ID: 37781712
The 3rd party company emailed us a specific .RDP file that connects directly to their servers. That's the file we've been using.
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Accepted Solution

by:
CJGROSS earned 0 total points
ID: 37832557
The solution has been found:

http://support.microsoft.com/kb/951608/

Installing this "Fix-It" keeps the RDPs from losing credentials. This link helped me find it.
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Author Closing Comment

by:CJGROSS
ID: 37850295
This completely fixed the problem.
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