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Windows 7, Media Player, Gmail, WMV attachment won't play

Posted on 2012-03-27
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Last Modified: 2012-05-11
I have a Windows 7 computer running the most recent, up-to-date version of Windows Media Player.     I can play a wmv file when it is copied to the to the computer via a USB flash drive.  

When I download an attachment from gmail that is a wmv file, I get an error "Windows Media Player encountered a problem while downloading the file"    

Any suggestions.
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Question by:Gary Fuqua, CISSP
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Author Comment

by:Gary Fuqua, CISSP
ID: 37772822
The computer has AVG internet security installed.    I disabled as much as I could to test if that was the problem.   No luck
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Author Comment

by:Gary Fuqua, CISSP
ID: 37772855
Also tried uninstalling/reinstalling media components.   No luck.
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Expert Comment

by:Davis McCarn
ID: 37776455
Your error message says that you are trying to open the attachment rather than downloading it and you are bumping into a security feature in Windows 7.
Save it to your computer first, then play it.
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Gary Fuqua, CISSP earned 0 total points
ID: 37935172
Set default browser to Chrome.  Now it works.
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Author Closing Comment

by:Gary Fuqua, CISSP
ID: 37956142
This is the solution that worked.
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