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Windows Server 2008R2 unexpected shutdowns daily

Posted on 2012-03-27
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Last Modified: 2012-04-02
Hi,

I am having an issue where my VMware hosted Guest Windows 2008R2 Standard Shuts Down Daily, sometimes 2 times a day. The server hosts quickbooks database and is backed up using veeam.

Did anyone experience something like this before?
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Question by:itconsultant1
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by:Andrew Hancock (VMware vExpert / EE MVE)
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Yes, many times.

upload vmware logs found in your virtual machine folder.

is the host server on the VMware Hardware Compatibility List?
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by:itconsultant1
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That's the latest logs from the VM. The host is compatible and there are other VMs running on it that have no issues.

Thanks for a quick response
vmware-21.log
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by:zalazar
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Hi,
From the log I can see that the value for guest OS seems to be set to "guestOS = windows7srv-64"
If this is indeed set to this value in the VM settings then it should probably be changed to Windows 2008 R2 (x64).
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by:Andrew Hancock (VMware vExpert / EE MVE)
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guestOS = windows7srv-64 is normal for Microsoft Windows 2008 R2 (64 bit).

Microsoft Windows 7 (32-bit) is variable is

guestOS = windows7

Microsoft Windows 7 (64-bit) is variable is

guestOS = windows7-64

the clue is the srv for server.
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by:Andrew Hancock (VMware vExpert / EE MVE)
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Okay, check your datastore has enough storage.

Check when running VEEAM BACKUPs, that you datastore has enough storage, and the Snapshot files created during Veeam backup are not causing the VM to shutdown.
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by:Andrew Hancock (VMware vExpert / EE MVE)
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IDE CDROM is also causing many errors in the logs.
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by:itconsultant1
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Just disconnected the IDE CDROM. Datastore is at 50% space. The shutdowns usually occur between 9:30PM and 11:30PM at night sometime later but it hasn't happen during the day yet
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Andrew Hancock (VMware vExpert / EE MVE) earned 500 total points
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what happens between 9.30 and 11.30, when do Veeam Backups start and stop?
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by:itconsultant1
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Problem Solved with VMware support. The VM monitoring was set on high...
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Author Closing Comment

by:itconsultant1
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Thanks. for pointing out the windows. The heartbeats weren't going out to VM monitoring and it was force restarting the server.
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