Email missing Body when sending Externally

Posted on 2012-03-27
Medium Priority
Last Modified: 2013-12-18
Any idea why an email would exclude the body field when sending externally ?

As far as I know we didn't have any server changes.
Question by:nbtnotes

Expert Comment

ID: 37774090
I don't know if this is the issue, but give it a try: http://support.microsoft.com/kb/885660

Author Comment

ID: 37774109
We don't have an Exchange Server or use an Exchange Connector.

Expert Comment

ID: 37774161
If you are sending out the email to some of your external contacts, they are using exchange server? Or if you try to send e.g. to gmail account the mail body is missing as well?
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Author Comment

ID: 37774254
The body is blank when sending out external emails, to any email address.
LVL 46

Expert Comment

by:Sjef Bosman
ID: 37790565
Did you try to send a test mail to your own (personal) address, e.g. on Gmail? When you look there, is the mail also empty? If so, check your antivirus/antispam software on the server, you might disable it and test again.
LVL 15

Expert Comment

ID: 37803750
Hi there,,

Does this problem happen when you send external emails to any external address Yahoo , hotmail etc.?
where you able to send external emails with no problems before ? Since when did this problem start ?
What about incoming emails from outside ? do you have the same problem ?

Best Wishes

Accepted Solution

nbtnotes earned 0 total points
ID: 37803769
The problem all of a sudden resolved itself. We think it was related to Traveler Crashing.

Still not clear on the exact issue.

Author Closing Comment

ID: 37820916
Still unresolved and unable to reproduce.

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