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Cannot open pdf documents in OWA

Posted on 2012-03-27
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Last Modified: 2012-03-28
I received a newsletter as a pdf.  Here is my scenario:

Scenario #1 - works fine:  Windows XP, Adobe 9 and OWA 2010.

Scenario #2 - works fine:  Windows 7 Pro, Adobe 9 and OWA 2010.

Scenario #3 - THE PROBLEM:  Windows 7 Pro, Adobe X and OWA 2010.

When I try to open the file, it says that it is downloading an .ashx file.  It then comes back with an error and I have no choice but to close out.  

Any ideas?

Pam
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Question by:athpam
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Expert Comment

by:Raymond Peng
ID: 37774259
Since you're using OWA - what browser are you using?  It sounds like it's missing Adobe plugin.  You can test by saving the ASHX file and renaming it to PDF and see if it opens.
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Expert Comment

by:Raymond Peng
ID: 37774273
Are you opening from the browser itself or Adobe?

Here are couple things to try:

In Adobe > Edit> Preferences> Internet> uncheck "Display PDF in browser." PDF files will open in Adobe Reader, not Internet Explorer.
Next, from Adobe Reader> Help, check for updates. Install available updates.

Check to see if you have latest windows updates as well.

source link: http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/why-dont-pdf-documents-display-in-ie9/6a19e097-dc56-e011-8dfc-68b599b31bf5
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Author Comment

by:athpam
ID: 37777021
I am using IE8.  I am unable to save the ashx file as seen in the attachment that I have included.  

I unchecked the "Display in Browser" setting, made sure that the updates were current and rebooted the machine.  It didn't make a difference.  

Thanks for you help with this as I need to resolve this before I roll this out to the rest of the organization.
Doc9.doc
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LVL 16

Expert Comment

by:Raymond Peng
ID: 37777193
Can you try with a different browser to test?  Are you running 64 bit or 32 bit ver of Windows 7?

Scenario #3 - THE PROBLEM:  Windows 7 Pro, Adobe X and OWA 2010.

is this for all machines and users not working for the above?
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Author Comment

by:athpam
ID: 37777762
I just downloaded FireFox 11 and it works as I would expect it to.  I need to have Internet Explorer as my main browser because of several "cloud" programs that run.  Can I create a shortcut to the OWA using FireFox so that my users don't have to remember to go into Firefox, then type in the URL?  They are just not smart enough to do this!
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Accepted Solution

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Raymond Peng earned 2000 total points
ID: 37777804
Yes - what's the URL?

i'll provide the sample instructions for now.

right click on your desktop > create shortcut > browse to firefox.exe path > once it populates with the path, at the end of the quotes, put a space and type in "http://google.com" (substitute with your OWA URL).

Click finish.

Since it's a browser issue, I recommend reinstalling IE, seems like there's an issue with IE8 and could be corrupted.  Any reason you're not going with IE 9 yet? Wasn't sure if you tried windows updates as well here: windowsupdate.microsoft.com

http://www.microsoft.com/download/en/details.aspx?id=43

make sure you run as administrator.
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Author Comment

by:athpam
ID: 37777845
Worked perfect.  Thank you very much for the information.  I am going to document this as a workaround.  We cannot go to IE9 and our appointment scheduling software will not run on IE9.  As for IE8, the more I use it, the less attractive it becomes.  I have switched my machine to FireFox as well as my home machines.  I find it far less tedious to work with.

Once again, thank you for your time.  I really appreciate the expertise.
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