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Groupwise Can Recieve but Not Send Emails

Posted on 2012-03-27
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Last Modified: 2013-11-12
Hello,

     I'm having some issues with a groupwise server at a new client site.  It can receive but not send emails.  The only thing thats changed is I changed the administrator password to prevent the old disgruntled IT guy from going into it.  I'm sure its a simple fix but I know absolutely nothing about groupwise, we plan on tearing it out but for right now i just have to get them up and running.  Thanks in advance for your help.
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Question by:ctagle
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by:ctagle
ID: 37774390
I found the log by a stroke of luck and i'm noticing a lot of 450 error messages in there, which indicates its not name resolving properly, but the dns is configured properly.  And even if i point it directly at the DNS server the PDC is forwarding to it still won't work.
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Author Comment

by:ctagle
ID: 37774451
Ok....now i'm noticing that the password to get into certain parts of groupwise is still the same as the old one, for example, to get into the groupwise gwia shortcut on the desktop the password is still the old one, but when i go to the webinterface to get to the admin's mailbox the password is the new one, i don't know if that has anything to do with it or not
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Author Comment

by:ctagle
ID: 37774510
Does anyone know what the relay host for outbound messages should be set to, i'm noticing that in the logs it says 18:50:32 838 DMN: MSG 965 Send Failure: 450 Host down ([192.168.11.13])
18:50:33 37C DMN: MSG 967 Send Failure: 450 Host down ([192.168.11.13])
where 11.13 is the current relay host for outbound messages is set to in the smtp settings on the gwia object in consoleone
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ZENandEmailguy earned 2000 total points
ID: 37777412
The 450 host down on the GWIA means it can't resolve outbound domain information.  That said you're onto the setting that will fix the problem.  If the GWIA is supposed to relay off another device (IP address) then that device must be able to do outbound DNS resolution successfully.  If the GWIA box is supposed to do it then it must have correct DNS settings (name servers that can resolve or forward).

Does your network have a device that is 192.168.11.13 and can it resolve outbound DNS?

You aren't required to have a relay host for GroupWise.  If you don't just make sure the box running GWIA can resolve and you'll be in good shape.

Scott

P.S.  Hang on before you "rip out GroupWise" it is the easiest messaging system to administer and with a few minutes of help, I can show you it will just sit and run and you won't have to ever worry about it.
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Author Comment

by:ctagle
ID: 37779547
It wasn't supposed to relay off another device, GroupWise was part of the problem but ultimately the culprit of it all is this horrible screwed up network i've been tasked to sort out and organize.  But we have decided to get rid of GroupWise, due to the mess the prior IT left behind the word "GroupWise", for the owner of the company anyhow, is synonymous with doom, fire, and brimstone now lol
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