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Outlook Connector Hanging

Posted on 2012-03-27
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Last Modified: 2012-04-09
A user has been using Outlook 2010 32 bit without any issues-
all of the sudden the MDaemon connector seems to hang at one folder, the connector will not download any other mail and stops at that folder. Any ideas?
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Question by:winservertech
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Expert Comment

by:ltsweb
ID: 37774642
Are you running exchange in cached mode?  Have you tried a new profile and does it still freeze on that folder?
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Author Comment

by:winservertech
ID: 37774766
I am not running Exchange-The mail server is MDaemon
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ltsweb earned 2000 total points
ID: 37774779
Sorry, I wasn't sure if MDaemon had ability to cache like Exchange.

However, same theory - if you are using POP3 or IMAP, there may be an issue with an email item in that folder.  

Have you tried accessing the server through the MDaemon webmail client and move the email or rename the folder?  

I have had problems in the past with very large email or corrupted attachments causing the email client to lock up.

My suggestion is to attempt to isolate the folder by renaming to z-oldfoldername or check out what is in that folder.

Here is a thread from Alt-N http://lists.altn.com/WebX?14@@.eede739/0

1. Backup & upgrade to latest version
2. AV exclusions on server
3. In WC, break folders up into smaller portions.
Set filters to keep it lean
3. In OC, only download/sync required folders.
Exclude deleted, junk & set
3. That failing, use OC for shared resources, IMAP (IDLE) for mail.

Good luck!!
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Author Comment

by:winservertech
ID: 37774969
I will give it a try- and let you know
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Expert Comment

by:freejelly
ID: 37823010
I'm having the same problem. My outlook just keeps trying to download the emails with large attachments and just times out with this error:

Task 'myemail@mdomain.com - Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

I generally have to go into MDaemon's WebMail Client and delete the email with the large attachment directly from the server.
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Author Closing Comment

by:winservertech
ID: 37826261
It was the AV
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