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Unable to uninstall a program in Windows 7

Posted on 2012-03-27
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Last Modified: 2012-04-04
Hello All,

I have a strange problem.  I need to uninstall a program in Windows 7.  However, when I go into Programs and Features in the Control Panel, the scroll bar automatically scrolls to the bottom of the list of programs.  I can't scroll up or use the up arrow key to get to the program that I need to uninstall.  Any ideas as to what has caused this and how to fix it.  As always, your help is greatly apprecieated.

Nick
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Question by:ndalmolin_13
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Expert Comment

by:hunart
ID: 37774828
Is this a laptop or desktop? Try with a different mouse or keyboard.  If it is a laptop, check and see if the pad is enabled.  Touching the pad could cause the cursor to move up and down without you knowing that it actually moves the cursor.
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Author Comment

by:ndalmolin_13
ID: 37774932
This is a desktop with a touch screen (Toshiba dx735).  I have tried two other mice (one wireless and one wired).  I have deleted the mice from device manager and had Windows reinstall them after a reboot.  I have also tried downloading the latest Logitech software for the M310 wireless mouse.  Finally, I have tried doing a system restore from a known good point in time.

Another wierd thing going on is I can't put the cursor on any scroll bar, click and hold the scroll bar and move it up or down.

Totally strange.

Thanks for your suggestions.
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Expert Comment

by:l33tf0b
ID: 37775133
Can you replicate this behavior when booting into safe mode?  Did this just happen recently? Perhaps you could try a system restore and go back in time.
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
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Expert Comment

by:wshark83
ID: 37775959
do you have scroll lock on by any chance...?
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Author Comment

by:ndalmolin_13
ID: 37782131
Hello All,

Scroll lock is not on.

The problem exists in safe mode as well
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Expert Comment

by:l33tf0b
ID: 37782350
It sounds like you're able to use your mouse except in Control Panel?  Is this correct?  Can you use it for everything else such as IE or MS Office?
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Accepted Solution

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ndalmolin_13 earned 0 total points
ID: 37787804
Hello All,

I think is a Logitech issue.  We put a Microsoft mouse on and everything works fine.
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Author Comment

by:ndalmolin_13
ID: 37787816
Replaced Logitech mouse with a Microsoft mouse
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Author Closing Comment

by:ndalmolin_13
ID: 37805143
Found the resolution
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Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

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