Unable to uninstall a program in Windows 7
Hello All,
I have a strange problem. I need to uninstall a program in Windows 7. However, when I go into Programs and Features in the Control Panel, the scroll bar automatically scrolls to the bottom of the list of programs. I can't scroll up or use the up arrow key to get to the program that I need to uninstall. Any ideas as to what has caused this and how to fix it. As always, your help is greatly apprecieated.
Nick
I have a strange problem. I need to uninstall a program in Windows 7. However, when I go into Programs and Features in the Control Panel, the scroll bar automatically scrolls to the bottom of the list of programs. I can't scroll up or use the up arrow key to get to the program that I need to uninstall. Any ideas as to what has caused this and how to fix it. As always, your help is greatly apprecieated.
Nick
Is this a laptop or desktop? Try with a different mouse or keyboard. If it is a laptop, check and see if the pad is enabled. Touching the pad could cause the cursor to move up and down without you knowing that it actually moves the cursor.
ASKER
This is a desktop with a touch screen (Toshiba dx735). I have tried two other mice (one wireless and one wired). I have deleted the mice from device manager and had Windows reinstall them after a reboot. I have also tried downloading the latest Logitech software for the M310 wireless mouse. Finally, I have tried doing a system restore from a known good point in time.
Another wierd thing going on is I can't put the cursor on any scroll bar, click and hold the scroll bar and move it up or down.
Totally strange.
Thanks for your suggestions.
Another wierd thing going on is I can't put the cursor on any scroll bar, click and hold the scroll bar and move it up or down.
Totally strange.
Thanks for your suggestions.
Can you replicate this behavior when booting into safe mode? Did this just happen recently? Perhaps you could try a system restore and go back in time.
do you have scroll lock on by any chance...?
ASKER
Hello All,
Scroll lock is not on.
The problem exists in safe mode as well
Scroll lock is not on.
The problem exists in safe mode as well
It sounds like you're able to use your mouse except in Control Panel? Is this correct? Can you use it for everything else such as IE or MS Office?
ASKER CERTIFIED SOLUTION
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ASKER
Replaced Logitech mouse with a Microsoft mouse
ASKER
Found the resolution