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Unable to uninstall a program in Windows 7

Posted on 2012-03-27
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Last Modified: 2012-04-04
Hello All,

I have a strange problem.  I need to uninstall a program in Windows 7.  However, when I go into Programs and Features in the Control Panel, the scroll bar automatically scrolls to the bottom of the list of programs.  I can't scroll up or use the up arrow key to get to the program that I need to uninstall.  Any ideas as to what has caused this and how to fix it.  As always, your help is greatly apprecieated.

Nick
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Question by:ndalmolin_13
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9 Comments
 
LVL 8

Expert Comment

by:hunart
ID: 37774828
Is this a laptop or desktop? Try with a different mouse or keyboard.  If it is a laptop, check and see if the pad is enabled.  Touching the pad could cause the cursor to move up and down without you knowing that it actually moves the cursor.
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LVL 1

Author Comment

by:ndalmolin_13
ID: 37774932
This is a desktop with a touch screen (Toshiba dx735).  I have tried two other mice (one wireless and one wired).  I have deleted the mice from device manager and had Windows reinstall them after a reboot.  I have also tried downloading the latest Logitech software for the M310 wireless mouse.  Finally, I have tried doing a system restore from a known good point in time.

Another wierd thing going on is I can't put the cursor on any scroll bar, click and hold the scroll bar and move it up or down.

Totally strange.

Thanks for your suggestions.
0
 
LVL 16

Expert Comment

by:Raymond Peng
ID: 37775133
Can you replicate this behavior when booting into safe mode?  Did this just happen recently? Perhaps you could try a system restore and go back in time.
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LVL 6

Expert Comment

by:wshark83
ID: 37775959
do you have scroll lock on by any chance...?
0
 
LVL 1

Author Comment

by:ndalmolin_13
ID: 37782131
Hello All,

Scroll lock is not on.

The problem exists in safe mode as well
0
 
LVL 16

Expert Comment

by:Raymond Peng
ID: 37782350
It sounds like you're able to use your mouse except in Control Panel?  Is this correct?  Can you use it for everything else such as IE or MS Office?
0
 
LVL 1

Accepted Solution

by:
ndalmolin_13 earned 0 total points
ID: 37787804
Hello All,

I think is a Logitech issue.  We put a Microsoft mouse on and everything works fine.
0
 
LVL 1

Author Comment

by:ndalmolin_13
ID: 37787816
Replaced Logitech mouse with a Microsoft mouse
0
 
LVL 1

Author Closing Comment

by:ndalmolin_13
ID: 37805143
Found the resolution
0

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