Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Unable to uninstall a program in Windows 7

Posted on 2012-03-27
9
Medium Priority
?
401 Views
Last Modified: 2012-04-04
Hello All,

I have a strange problem.  I need to uninstall a program in Windows 7.  However, when I go into Programs and Features in the Control Panel, the scroll bar automatically scrolls to the bottom of the list of programs.  I can't scroll up or use the up arrow key to get to the program that I need to uninstall.  Any ideas as to what has caused this and how to fix it.  As always, your help is greatly apprecieated.

Nick
0
Comment
Question by:ndalmolin_13
9 Comments
 
LVL 8

Expert Comment

by:hunart
ID: 37774828
Is this a laptop or desktop? Try with a different mouse or keyboard.  If it is a laptop, check and see if the pad is enabled.  Touching the pad could cause the cursor to move up and down without you knowing that it actually moves the cursor.
0
 
LVL 1

Author Comment

by:ndalmolin_13
ID: 37774932
This is a desktop with a touch screen (Toshiba dx735).  I have tried two other mice (one wireless and one wired).  I have deleted the mice from device manager and had Windows reinstall them after a reboot.  I have also tried downloading the latest Logitech software for the M310 wireless mouse.  Finally, I have tried doing a system restore from a known good point in time.

Another wierd thing going on is I can't put the cursor on any scroll bar, click and hold the scroll bar and move it up or down.

Totally strange.

Thanks for your suggestions.
0
 
LVL 16

Expert Comment

by:Raymond Peng
ID: 37775133
Can you replicate this behavior when booting into safe mode?  Did this just happen recently? Perhaps you could try a system restore and go back in time.
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
LVL 6

Expert Comment

by:wshark83
ID: 37775959
do you have scroll lock on by any chance...?
0
 
LVL 1

Author Comment

by:ndalmolin_13
ID: 37782131
Hello All,

Scroll lock is not on.

The problem exists in safe mode as well
0
 
LVL 16

Expert Comment

by:Raymond Peng
ID: 37782350
It sounds like you're able to use your mouse except in Control Panel?  Is this correct?  Can you use it for everything else such as IE or MS Office?
0
 
LVL 1

Accepted Solution

by:
ndalmolin_13 earned 0 total points
ID: 37787804
Hello All,

I think is a Logitech issue.  We put a Microsoft mouse on and everything works fine.
0
 
LVL 1

Author Comment

by:ndalmolin_13
ID: 37787816
Replaced Logitech mouse with a Microsoft mouse
0
 
LVL 1

Author Closing Comment

by:ndalmolin_13
ID: 37805143
Found the resolution
0

Featured Post

[Webinar] Cloud and Mobile-First Strategy

Maybe you’ve fully adopted the cloud since the beginning. Or maybe you started with on-prem resources but are pursuing a “cloud and mobile first” strategy. Getting to that end state has its challenges. Discover how to build out a 100% cloud and mobile IT strategy in this webinar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Article by: Lee
Windows 7 Ultimate and Enterprise (and 2008 R2) introduced a new feature you may not be aware of - Boot from VHD.   Boot from VHD (or what Microsoft refers to asNative Boot allows you to install Windows to a VHD (Virtual Hard Disk) file that is t…
A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…
Suggested Courses

916 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question