Ricoh Aficio 2022 - Scan to email not working
Posted on 2012-03-28
My Ricoh Aficio 2022 was working perfectly for approx 6 months but in the last couple of months the scan to email option has stopped working altogether. The printer and copy options are still working, but when I load a document and go to scan it to email the machine acts as if it has worked, as in the memory percentage drops as the scanner scans the document and then returns to normal, there's no error on the Ricoh itself.
When I look in my email server logs the below is logged;
Socket error sending response to DATA
Winsock Error 10054 Connection was reset by the other side!
I have an internal mDaemon email server and all the addresses I am trying to send to are local. I set up an email account for the Ricoh and have tried turning on and off the POP before SMTP and the SMTP authentication options but I get the same results, in fact even with the SMTP authentication turned on I am not seeing any log of the authentication in the email server logs. The email server is working perfectly and there are no network issues at all.
Has anyone else seen this before and can you advise.
As always many thanks in advance for you help