Windows 7 drive not detecting

Hey guys,

I've just come across a (file) server running Windows 7 Pro (32-bit) which isn't detecting the drive on boot-up. When I fire up Acronis True Image Home 2012 on another PC and view the drive, I can see it, with it's content, but it will only let me clone the first, small partition (the 'system reserved' space). Of course, this drive and the data on it is VERY important, but I don't know where to go from here if a drive clone won't work.

Any and all help welcome - I may have to pull an all-nighter as this drive is system-critical for the business in question - they can't opperate without it!
Servant-LeggieAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Chris BRetiredCommented:
<<I can see it, with it's content>> If this is true, can you not from another PC simply copy the files and folders to another drive before replacing the problematic unit? Another test, plug a removable drive into the problematic PC and boot to your Win7 disk. Select repair and command prompt. Can you now see the content? Copy it to the removable drive.

Chris B
0
IanThCommented:
was it setup as a raid drive on the server ?
0
Servant-LeggieAuthor Commented:
No, IanTh, just a straight SATA drive.

burrcm, the drive fails to read the hotter it gets (the longer it's been connected, so I've left it overnight and will try again in a moment. I will try pulling of files/ folders, but it will be a nightmare compared with pulling everything across as a clone, and I was hoping to avoid said nightmare. I tried to boot from the Windows disk, but it couldn't see the HDD. When it did show up (in disk management on another PC), only the small preceeding partition was showing and with a drive allocation - the main portion of the drive was showing as unallocated and without a drive letter. This is a false reading, however, if I can plug it into Acronis (again, on a second machine) and can see the data, even if only for a few moments.
0
Acronis True Image 2019 just released!

Create a reliable backup. Make sure you always have dependable copies of your data so you can restore your entire system or individual files.

noxchoGlobal Support CoordinatorCommented:
Does Windows Disk Management see it as red?
From what you wrote (the temperature of the drive effects its readability) I can say that your drive is on its way to HDD trasher. Get data off it ASAP.
0
Servant-LeggieAuthor Commented:
noxcho, Windows Disk Management sees the drive alright (when it is seen at all), but shows the initial System Reserved partion with a drive letter allocation and the remaining (main) partition on the drive without one. Sometimes, the drive will be connected and Windows will suggest that I format the drive. From this and all the other syptoms, I am in no doubt that the drive is dieing, but was hoping to be able to coax one last favour (drive clone) from it. I can get some data off, so looks like that's what I'm going to have to settle for.
0
noxchoGlobal Support CoordinatorCommented:
So in Windows Disk Management the system partition does not have the type of file system shown, right?
First of all you need to narrow the problem to its bottle neck. Check the HDD surface with its vendor made tool. If it passed then problem is in file system.
0
Chris BRetiredCommented:
Last resort scenario - Place the drive in a zip lock bag and put in a freezer for a couple of hours. If it reads cool, you will get 10 minutes or so out of it. When it stops do it again. Note that if it gets too cold it will likely not read for a few minutes, just wait a little and try again. If you are really keen, extend the power and data cables out of the side of the pc place the plugged in drive in the zip lock bag and place it in a container filled with ice, ensuring that the cables do not get wet. I have done this successfully a few times, but failed just as often. In ice though you might even get a clone.

Good luck

Chris B
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Servant-LeggieAuthor Commented:
burrcm, cool, that sounds far too cool NOT to give it a try!!

For now, all critical information was extracted from the drive, so we've just cut our losses and completed a fresh install on a new, replacement HDD. I will be continueing to try to get information off there, just in case, but it's by no means critical.
0
Servant-LeggieAuthor Commented:
While this data recovery was largely abandoned, some information was retrieved from this method.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.