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Printer Printing out rubbish

Posted on 2012-03-28
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Last Modified: 2012-04-24
I have a user who will sometimes print rubbish. Part of the printout may be fine, but then another part will be rubbish. We worked out when its printing rubbish it is using one letter ahead of what it should be!

have tried it with a new printer driver, new printer, different manufacturer printer and it still keeps happening. the printer is connected via usb.
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Question by:Neal58
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8 Comments
 
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by:Apothis
ID: 37776730
What type of documents are printing rubbish?
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by:Neal58
ID: 37776852
mainly PDF's as far as I have been told. They did say it was happening from outlook messages, but i think they meant the attached pdf's! Just before you ask, adobe reader has been reinstalled!
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Apothis earned 2000 total points
ID: 37776966
Okay, so the biggest thing I've seen with printing PDFs has been a setting called Print as Image. Go to file, Print, then at the top, Advanced, then check the box, Print as Image. This happens when the printer doesn't have the fonts that the pdf is trying to send it. By sending it as an image, it doesn't need to worry about the fonts.

Hope that helps.
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Expert Comment

by:Apothis
ID: 37778048
I should mention, the print as image setting is in Adobe Reader.
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by:Apothis
ID: 37787006
Another interesting find, as one of our users just experienced this same problem today, the print as image setting seems to be per document, so it can be annoying to go in there and change it every time. If there is a way to not have to set that for every pdf, and have it globally set in reader, I have yet to find it.
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Author Comment

by:Neal58
ID: 37832248
sorry late update to this. I will be checking to see if this works today thanks!

for your ref: http://www.404techsupport.com/2008/09/make-adobe-reader-and-adobe-acrobat-use-print-as-image-setting-by-default-2/

some ways on setting the Print as Image via reg or gpo or script
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Author Closing Comment

by:Neal58
ID: 37881185
issue fixed
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by:Apothis
ID: 37886485
I found another fix to this problem that i wanted to share with you. Depending on your printer, there is a setting on the printer under the advanced tab of your 'printing preferences' called font... If you open this, you can specify your 'font source'. In this case, because the problem I have found you described is not always limited to PDFs, you have a disconnect with what fonts are installed on the printer and what the document is using. By changing the 'font source' to Downloaded Fonts rather that Rendered Fonts, you should be able to resolve this issue for all document types, at the printer level. If using a print server, set this as the Default Preference and all your users should be fixed!
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