Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Printer Printing out rubbish

Posted on 2012-03-28
8
Medium Priority
?
400 Views
Last Modified: 2012-04-24
I have a user who will sometimes print rubbish. Part of the printout may be fine, but then another part will be rubbish. We worked out when its printing rubbish it is using one letter ahead of what it should be!

have tried it with a new printer driver, new printer, different manufacturer printer and it still keeps happening. the printer is connected via usb.
0
Comment
Question by:Neal58
  • 5
  • 3
8 Comments
 
LVL 5

Expert Comment

by:Apothis
ID: 37776730
What type of documents are printing rubbish?
0
 
LVL 4

Author Comment

by:Neal58
ID: 37776852
mainly PDF's as far as I have been told. They did say it was happening from outlook messages, but i think they meant the attached pdf's! Just before you ask, adobe reader has been reinstalled!
0
 
LVL 5

Accepted Solution

by:
Apothis earned 2000 total points
ID: 37776966
Okay, so the biggest thing I've seen with printing PDFs has been a setting called Print as Image. Go to file, Print, then at the top, Advanced, then check the box, Print as Image. This happens when the printer doesn't have the fonts that the pdf is trying to send it. By sending it as an image, it doesn't need to worry about the fonts.

Hope that helps.
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
LVL 5

Expert Comment

by:Apothis
ID: 37778048
I should mention, the print as image setting is in Adobe Reader.
0
 
LVL 5

Expert Comment

by:Apothis
ID: 37787006
Another interesting find, as one of our users just experienced this same problem today, the print as image setting seems to be per document, so it can be annoying to go in there and change it every time. If there is a way to not have to set that for every pdf, and have it globally set in reader, I have yet to find it.
0
 
LVL 4

Author Comment

by:Neal58
ID: 37832248
sorry late update to this. I will be checking to see if this works today thanks!

for your ref: http://www.404techsupport.com/2008/09/make-adobe-reader-and-adobe-acrobat-use-print-as-image-setting-by-default-2/

some ways on setting the Print as Image via reg or gpo or script
0
 
LVL 4

Author Closing Comment

by:Neal58
ID: 37881185
issue fixed
0
 
LVL 5

Expert Comment

by:Apothis
ID: 37886485
I found another fix to this problem that i wanted to share with you. Depending on your printer, there is a setting on the printer under the advanced tab of your 'printing preferences' called font... If you open this, you can specify your 'font source'. In this case, because the problem I have found you described is not always limited to PDFs, you have a disconnect with what fonts are installed on the printer and what the document is using. By changing the 'font source' to Downloaded Fonts rather that Rendered Fonts, you should be able to resolve this issue for all document types, at the printer level. If using a print server, set this as the Default Preference and all your users should be fixed!
0

Featured Post

[Webinar] Cloud and Mobile-First Strategy

Maybe you’ve fully adopted the cloud since the beginning. Or maybe you started with on-prem resources but are pursuing a “cloud and mobile first” strategy. Getting to that end state has its challenges. Discover how to build out a 100% cloud and mobile IT strategy in this webinar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you have done a reformat of your hard drive and proceeded to do a successful Windows XP installation, you may notice that a choice between two operating systems when you start up the machine. Here is how to get rid of this: Click Start Clic…
This article shows how to get a list of available printers for display in a drop-down list, and then to use the selected printer to print an Access report or a Word document filled with Access data, using different syntax as needed for working with …
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …
In a question here at Experts Exchange (https://www.experts-exchange.com/questions/29062564/Adobe-acrobat-reader-DC.html), a member asked how to create a signature in Adobe Acrobat Reader DC (the free Reader product, not the paid, full Acrobat produ…
Suggested Courses
Course of the Month20 days, 15 hours left to enroll

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question