Solved

Printer Printing out rubbish

Posted on 2012-03-28
8
379 Views
Last Modified: 2012-04-24
I have a user who will sometimes print rubbish. Part of the printout may be fine, but then another part will be rubbish. We worked out when its printing rubbish it is using one letter ahead of what it should be!

have tried it with a new printer driver, new printer, different manufacturer printer and it still keeps happening. the printer is connected via usb.
0
Comment
Question by:Neal58
  • 5
  • 3
8 Comments
 
LVL 5

Expert Comment

by:Apothis
ID: 37776730
What type of documents are printing rubbish?
0
 
LVL 4

Author Comment

by:Neal58
ID: 37776852
mainly PDF's as far as I have been told. They did say it was happening from outlook messages, but i think they meant the attached pdf's! Just before you ask, adobe reader has been reinstalled!
0
 
LVL 5

Accepted Solution

by:
Apothis earned 500 total points
ID: 37776966
Okay, so the biggest thing I've seen with printing PDFs has been a setting called Print as Image. Go to file, Print, then at the top, Advanced, then check the box, Print as Image. This happens when the printer doesn't have the fonts that the pdf is trying to send it. By sending it as an image, it doesn't need to worry about the fonts.

Hope that helps.
0
 
LVL 5

Expert Comment

by:Apothis
ID: 37778048
I should mention, the print as image setting is in Adobe Reader.
0
Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

 
LVL 5

Expert Comment

by:Apothis
ID: 37787006
Another interesting find, as one of our users just experienced this same problem today, the print as image setting seems to be per document, so it can be annoying to go in there and change it every time. If there is a way to not have to set that for every pdf, and have it globally set in reader, I have yet to find it.
0
 
LVL 4

Author Comment

by:Neal58
ID: 37832248
sorry late update to this. I will be checking to see if this works today thanks!

for your ref: http://www.404techsupport.com/2008/09/make-adobe-reader-and-adobe-acrobat-use-print-as-image-setting-by-default-2/

some ways on setting the Print as Image via reg or gpo or script
0
 
LVL 4

Author Closing Comment

by:Neal58
ID: 37881185
issue fixed
0
 
LVL 5

Expert Comment

by:Apothis
ID: 37886485
I found another fix to this problem that i wanted to share with you. Depending on your printer, there is a setting on the printer under the advanced tab of your 'printing preferences' called font... If you open this, you can specify your 'font source'. In this case, because the problem I have found you described is not always limited to PDFs, you have a disconnect with what fonts are installed on the printer and what the document is using. By changing the 'font source' to Downloaded Fonts rather that Rendered Fonts, you should be able to resolve this issue for all document types, at the printer level. If using a print server, set this as the Default Preference and all your users should be fixed!
0

Featured Post

Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

Join & Write a Comment

Suggested Solutions

When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…
You have products, that come in variants and want to set different prices for them? Watch this micro tutorial that describes how to configure prices for Magento super attributes. Assigning simple products to configurable: We assigned simple products…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now