User is a member of Domain Admin group cannot log on to out Windows 2003 file server.

I'm a domain admin in a windows 2008 R2 domain and have no difficulty logging onto any servers via RDP within our domain. However, my coworker who is in the same domain security groups as I am can not log into our windows 2003 sp2 file server with his domain credentials. When he attempt to log into the server using RDP the display screen says "loading personal settings" and it hangs for ever and never really makes the connection. How can I resolve this issue?
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Paul MacDonaldDirector, Information SystemsCommented:
Can he log into the machine locally?  My guess would be something wrong with his profile on that machine.
Darius GhassemCommented:
Try deleting the profile from the server it seems to be corrupted.
You'll probably have to reboot the system prior to deleting or renaming the old profile, but doing so should fix the issue like stated above.
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

WORKS2011Austin Tech CompanyCommented:
Have you tried the cleanup tool. You can download here.
cheyligerAuthor Commented:
Well, he has deleted his profile and renamed it and that did not work either. In fact its generating alot shstat.exe processes in task manager and the same thing started happening for me. We can not log into locally (either) as ourselves but we can log into into locally as domain admin.
Paul MacDonaldDirector, Information SystemsCommented:
How certain are you this machine is clean (of viruses)?
cheyligerAuthor Commented:
However, yesterday after much research we decided to reboot the server. A smooth reboot was not possible as server hung. So I had to cold boot it. This cleared out the shstat.exe processes and we can now both RDP successfully into the server. Everything looks fine right now but I wouldn't say that the issue has been resolved until a few days has elapsed (until Monday) and the server remains functioning normally.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
cheyligerAuthor Commented:
I've done full antivirus scan on it too and that came back clean.
Paul MacDonaldDirector, Information SystemsCommented:
Okay.  I concur with waiting - maybe as long as a week - until you establish you can (or can't) reliably log in to the machine.
cheyligerAuthor Commented:
So, far everything has continued to look normal. There are NO excessive instances of shstat.exe processes in task manager. In addition, myself and my coworker can also log into the server via RDP without any  difficulty.
cheyligerAuthor Commented:
Well, it clearly seems that rebooting the server resolved the issue although it does  not tell me what caused it and how to prevent it from happesning again.
Paul MacDonaldDirector, Information SystemsCommented:
Yes, I hate when that happens.
cheyligerAuthor Commented:
Everything is still functioning fine/normally. So I'm going to go head and close this question.
cheyligerAuthor Commented:
It resolved the issue. At least it got the server functioning normally eventhough I was unable to find the route cause of the generation of the numerous shstat.exe processes.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Server OS

From novice to tech pro — start learning today.