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User is a member of Domain Admin group cannot log on to out Windows 2003 file server.

Posted on 2012-03-28
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Last Modified: 2012-04-10
I'm a domain admin in a windows 2008 R2 domain and have no difficulty logging onto any servers via RDP within our domain. However, my coworker who is in the same domain security groups as I am can not log into our windows 2003 sp2 file server with his domain credentials. When he attempt to log into the server using RDP the display screen says "loading personal settings" and it hangs for ever and never really makes the connection. How can I resolve this issue?
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Question by:cheyliger
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14 Comments
 
LVL 34

Expert Comment

by:Paul MacDonald
ID: 37776968
Can he log into the machine locally?  My guess would be something wrong with his profile on that machine.
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LVL 59

Expert Comment

by:Darius Ghassem
ID: 37776971
Try deleting the profile from the server it seems to be corrupted.
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LVL 4

Expert Comment

by:Red_Tech
ID: 37776996
You'll probably have to reboot the system prior to deleting or renaming the old profile, but doing so should fix the issue like stated above.
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LVL 17

Expert Comment

by:WORKS2011
ID: 37777408
Have you tried the cleanup tool. You can download here.
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Author Comment

by:cheyliger
ID: 37787271
Well, he has deleted his profile and renamed it and that did not work either. In fact its generating alot shstat.exe processes in task manager and the same thing started happening for me. We can not log into locally (either) as ourselves but we can log into into locally as domain admin.
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LVL 34

Expert Comment

by:Paul MacDonald
ID: 37787282
How certain are you this machine is clean (of viruses)?
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Accepted Solution

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cheyliger earned 0 total points
ID: 37787319
However, yesterday after much research we decided to reboot the server. A smooth reboot was not possible as server hung. So I had to cold boot it. This cleared out the shstat.exe processes and we can now both RDP successfully into the server. Everything looks fine right now but I wouldn't say that the issue has been resolved until a few days has elapsed (until Monday) and the server remains functioning normally.
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Author Comment

by:cheyliger
ID: 37787328
I've done full antivirus scan on it too and that came back clean.
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LVL 34

Expert Comment

by:Paul MacDonald
ID: 37787422
Okay.  I concur with waiting - maybe as long as a week - until you establish you can (or can't) reliably log in to the machine.
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Author Comment

by:cheyliger
ID: 37797914
So, far everything has continued to look normal. There are NO excessive instances of shstat.exe processes in task manager. In addition, myself and my coworker can also log into the server via RDP without any  difficulty.
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Author Comment

by:cheyliger
ID: 37806110
Well, it clearly seems that rebooting the server resolved the issue although it does  not tell me what caused it and how to prevent it from happesning again.
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LVL 34

Expert Comment

by:Paul MacDonald
ID: 37806325
Yes, I hate when that happens.
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Author Comment

by:cheyliger
ID: 37814571
Everything is still functioning fine/normally. So I'm going to go head and close this question.
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Author Closing Comment

by:cheyliger
ID: 37826824
It resolved the issue. At least it got the server functioning normally eventhough I was unable to find the route cause of the generation of the numerous shstat.exe processes.
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