Solved

User is a member of Domain Admin group cannot log on to out Windows 2003 file server.

Posted on 2012-03-28
14
294 Views
Last Modified: 2012-04-10
I'm a domain admin in a windows 2008 R2 domain and have no difficulty logging onto any servers via RDP within our domain. However, my coworker who is in the same domain security groups as I am can not log into our windows 2003 sp2 file server with his domain credentials. When he attempt to log into the server using RDP the display screen says "loading personal settings" and it hangs for ever and never really makes the connection. How can I resolve this issue?
0
Comment
Question by:cheyliger
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
14 Comments
 
LVL 34

Expert Comment

by:Paul MacDonald
ID: 37776968
Can he log into the machine locally?  My guess would be something wrong with his profile on that machine.
0
 
LVL 59

Expert Comment

by:Darius Ghassem
ID: 37776971
Try deleting the profile from the server it seems to be corrupted.
0
 
LVL 4

Expert Comment

by:Red_Tech
ID: 37776996
You'll probably have to reboot the system prior to deleting or renaming the old profile, but doing so should fix the issue like stated above.
0
MS Dynamics Made Instantly Simpler

Make Your Microsoft Dynamics Investment Count  & Drastically Decrease Training Time by Providing Intuitive Step-By-Step WalkThru Tutorials.

 
LVL 17

Expert Comment

by:WORKS2011
ID: 37777408
Have you tried the cleanup tool. You can download here.
0
 

Author Comment

by:cheyliger
ID: 37787271
Well, he has deleted his profile and renamed it and that did not work either. In fact its generating alot shstat.exe processes in task manager and the same thing started happening for me. We can not log into locally (either) as ourselves but we can log into into locally as domain admin.
0
 
LVL 34

Expert Comment

by:Paul MacDonald
ID: 37787282
How certain are you this machine is clean (of viruses)?
0
 

Accepted Solution

by:
cheyliger earned 0 total points
ID: 37787319
However, yesterday after much research we decided to reboot the server. A smooth reboot was not possible as server hung. So I had to cold boot it. This cleared out the shstat.exe processes and we can now both RDP successfully into the server. Everything looks fine right now but I wouldn't say that the issue has been resolved until a few days has elapsed (until Monday) and the server remains functioning normally.
0
 

Author Comment

by:cheyliger
ID: 37787328
I've done full antivirus scan on it too and that came back clean.
0
 
LVL 34

Expert Comment

by:Paul MacDonald
ID: 37787422
Okay.  I concur with waiting - maybe as long as a week - until you establish you can (or can't) reliably log in to the machine.
0
 

Author Comment

by:cheyliger
ID: 37797914
So, far everything has continued to look normal. There are NO excessive instances of shstat.exe processes in task manager. In addition, myself and my coworker can also log into the server via RDP without any  difficulty.
0
 

Author Comment

by:cheyliger
ID: 37806110
Well, it clearly seems that rebooting the server resolved the issue although it does  not tell me what caused it and how to prevent it from happesning again.
0
 
LVL 34

Expert Comment

by:Paul MacDonald
ID: 37806325
Yes, I hate when that happens.
0
 

Author Comment

by:cheyliger
ID: 37814571
Everything is still functioning fine/normally. So I'm going to go head and close this question.
0
 

Author Closing Comment

by:cheyliger
ID: 37826824
It resolved the issue. At least it got the server functioning normally eventhough I was unable to find the route cause of the generation of the numerous shstat.exe processes.
0

Featured Post

Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Background Information Recently I have fixed file server permission issues for one of my client. The client has 1800 users and one Windows Server 2008 R2 domain joined file server with 12 TB of data, 250+ shared folders and the folder structure i…
On July 14th 2015, Windows Server 2003 will become End of Support, leaving hundreds of thousands of servers around the world that still run this 12 year old operating system vulnerable and potentially out of compliance in many organisations around t…
This tutorial will walk an individual through the steps necessary to configure their installation of BackupExec 2012 to use network shared disk space. Verify that the path to the shared storage is valid and that data can be written to that location:…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question