domain cached loggin problem

Hi

I got a laptop (running windows 7 64 bits) in a domain for an enterprise with several pc all in domain

My problem is that for only that particular laptop i am unable to login in my
cached session when i am in offline mode (outside the enterprise)

now i have tried several thing to fix the problem:

remove the domain and re join it

verify the register for the local key that monitor the number of cached login accepted ( its value is 10)

check the log to see anything that might remotely be the cause of the problem

deactivate both firewall and antivirus

i also tried to log in safe mode with network

so im a bit at a lost here trying to figure this out if anyone can help me it would be
greatly appreciated

thank in advance
LVL 1
bmdgiAsked:
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arnoldCommented:
For a cached copy to exist, you have to login at least once.
The issue might be with the profile/offline file access.
Are the user's configured as roaming? Are the user specific folders configured to be available offline if redirected?
You could setup a VPN to use for the purposes of loging in by having the VPN establish first.
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bmdgiAuthor Commented:
i dont have any problem to log in the system when its connected to the network

so yes the user as already managed to log in once which normally mean that a cached profile should exist

and the vpn is a bit too complicated to use for that user every time that she would need to log in she would need to log on a local account then start the vpn and then access her session too much for that user

and yes the user specific folder that are redirected are setup for offline access
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bmdgiAuthor Commented:
We format the computer and this fixed the issue.
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bmdgiAuthor Commented:
The reason is we just reinstall the computer
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