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Exchange 2010 Offline Address Book Error 0x8004010F

Posted on 2012-03-28
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Last Modified: 2013-04-14
I have a mixed Exchange 2003 and Exchange 2010 environment.  We recently transitioned from Exchange 2003 to Exchange 2010, with all of our items now being on Exchange 2003.  We recently began seeing an issue where the Offline Address Books are not being updated.  It first started as an error on Outlook 2003 clients, where when downloading the OAB, would give error: Task 'Microsoft Exchange Server' reported error (0x8004010F): 'The operation failed. An object could not be found.'  And downloading the OAB on Outlook 2007 clients, just results in it hanging at Copying offline address book template file.

I tried disabling cached mode on the clients, and updating that way, and it still gave the error.

This issue is occuring on all computers, I read somewhere that the OAB needs to be attached to the databases, however it has been for all this time, and the issue only started to occur recently.

Checking the app log on Exchange 2010 server, does not seem to throw any OAB errors, however I am seeing the following, however this has been this way since the transition from 2003 to 2010, but the OAB issue started happening recently.:

Event ID 14029 MSExchangeMailboxAssistants with: Couldn't find an Exchange 2010 or later public folder server with a replica for the free/busy folder: EX:/O=COMPANY/OU=FIRST ADMINISTRATIVE GROUP.

Thank you in advance.
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Question by:fireguy1125
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Author Comment

by:fireguy1125
ID: 37777607
I just tried to update the global address list using the EMS, and got the following errors:

[PS] C:\Windows\system32>Update-GlobalAddressList -Identity "Default Global Address List" -DomainController "MAINDC1"
WARNING: The recipient "domain.net/Microsoft Exchange System Objects/Schedule+ Free Busy Information - First
Administrative Group" is invalid and couldn't be updated.
WARNING: The recipient "domain.net/Microsoft Exchange System Objects/Offline Address Book - First Administrative
Group" is invalid and couldn't be updated.
WARNING: The recipient "domain.net/Microsoft Exchange System Objects/Offline Address Book -
\/o=domain\/cn=addrlists\/cn=oabs\/cn=Def" is invalid and couldn't be updated.
WARNING: The recipient "domain.net/Microsoft Exchange System Objects/OAB Version 2" is invalid and couldn't be
updated.
WARNING: The recipient "domain.net/Microsoft Exchange System Objects/OAB Version 3a" is invalid and couldn't be
updated.
WARNING: The recipient "domain.net/Microsoft Exchange System Objects/Group Team" is invalid and couldn't be
updated.
WARNING: The recipient "domain.net/Microsoft Exchange System Objects/Group Team Contacts" is invalid and
couldn't be updated.
WARNING: The recipient "domain.net/Microsoft Exchange System Objects/Group Team Tasks" is invalid and couldn't
be updated.
WARNING: The recipient "domain.net/Microsoft Exchange System Objects/OAB Version 4" is invalid and couldn't be
updated.
WARNING: The recipient "domain.net/Microsoft Exchange System Objects/Group Conferences" is invalid and
couldn't be updated.

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Expert Comment

by:DrUltima
ID: 37777789
I have a couple of suggestions...

If you are using Office 2003, first, recognize you are trying to pair outdated technology with new technology.  Your best solution will be to migrate to Office 2010 (or at least 2007).  That said, try this:

1.

Make sure Office is running SP3.  Prior to that and you will have many, many problems.

2.

Make sure encryption is enabled in the Outlook profile (Profile --> More Settings --> Security --> Enable encryption between...)

3.

Delete and recreate the OST file.I know that is not all that helpful, and for that I am sorry.  It is an unfortunate side effect when companies choose to not keep their software up to date.

If you are using a more current version of Office, points 2 and 3 above might be helpful, but might not.  You can also check your replication and polling frequencies.  Because the OAB is controlled within public folders, you need to make sure they have been properly replicated and rehomed to your 2010 servers.  Also, increasing the polling frequency may help:

http://technet.microsoft.com/en-us/library/aa996515%28EXCHG.80%29.aspx

Good luck,

DrUltima
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Author Comment

by:fireguy1125
ID: 37777842
The issue is occurring on Outlook 2007 and Outlook 2010 clients, I believe this may be because of an incomplete migration with the public folders from moving from Exchange 2003 to 2010, but don't know how to troubleshoot this.  I can see on the Exchange 2003 server, that it shows that they are located on the Exchange 2010 server, but when I go into the Exchange 2010 Public Folder Management Console, and click on the Properties of the OFFLINE ADDRESS BOOK, it shows the path as \NON_IPM_SUBTREE\OFFLINE ADDRESS BOOK and then for all other information it shows it as "Not available on this server."
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Accepted Solution

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DrUltima earned 500 total points
ID: 37777895
That does sound like a corrupted migration.  The only time I have had to deal with that, I ended up calling Microsoft.  It required several changes to AD using ADSIEdit.  There is no way you want to try that without their specific guidance.

DrUltima
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Author Comment

by:fireguy1125
ID: 37835128
Although I still continue to receive this error when manually doing a Send/Receive of the OAB, the OAB does appear to be updating. So although it produces an error, it does indeed update.
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Expert Comment

by:CSGAshley
ID: 39079233
You need to finish the migration and update the address books and recipient policy's to 2010 as per this link  https://www.simple-talk.com/content/article.aspx?article=915
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