?
Solved

Exchange email password will not work for one user

Posted on 2012-03-28
3
Medium Priority
?
333 Views
Last Modified: 2012-04-18
We have Exchange 2007 on a Windows Server 2008. The Active Directory is on another server, but the user in question can log into the domain just fine. Rules out AD. It started two days ago when the user couldn't sync his iPhone 4G with his Exchange account, then tried online with OWA on his MAC laptop and gets, "Outlook Web Access could not connect to Microsoft Exchange."
At first thought it was an Apple issue, but yesterday while trying to fix it, his work computer will not connect to the exchange server. When entering the username and password it just keeps re-prompting and will never gain access.
I have tried;
Resetting the password (works just fine logging into the domain, among other things.)
I have deleted the account on his computer and tried redoing it with his and my account.
           -   His account successfully finds his user but spins out with the password.
           -   My account works successfully.
So it seems to be only his account within the Exchange Server.

There have been no recent updates  on any of the systems involved and it has been working for at least 4 months on all the devices listed. Take the iphone out of the equation and its been working fine for years.
I'm out of ideas.
0
Comment
Question by:bookbyte
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 7

Expert Comment

by:abdulalikhan
ID: 37781096
Have you tried configuring his account on some other PC?

You need to enable outlook trouble shooting and see the logs. Also check the event viewer on Client and CAS server to check if their are any events related to this user. Are you receiving any error messages.
0
 

Accepted Solution

by:
bookbyte earned 0 total points
ID: 37787717
I don't know how it happened but it was a permissions issue. We had to remove permissions and then reset them back up. Something was crossed up on the server. It all seems to be working now though, Thanks.
0
 

Author Closing Comment

by:bookbyte
ID: 37859694
There were no errors listed on the server and none of the comments worked as a solution.
0

Featured Post

Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process allows computer passwords to be managed and secured without using LAPS. This is an improvement on an existing process, enhanced to store password encrypted, instead of clear-text files within SQL
Microsoft Office 365 is a subscriptions based service which includes services like Exchange Online and Skype for business Online. These services integrate with Microsoft's online version of Active Directory called Azure Active Directory.
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…
Microsoft Active Directory, the widely used IT infrastructure, is known for its high risk of credential theft. The best way to test your Active Directory’s vulnerabilities to pass-the-ticket, pass-the-hash, privilege escalation, and malware attacks …
Suggested Courses
Course of the Month7 days, 19 hours left to enroll

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question