Outlook not responding

Posted on 2012-03-28
Medium Priority
Last Modified: 2012-03-28
My Outlook is not responding when will when connected to exchange server.
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Accepted Solution

Raymond Peng earned 2000 total points
ID: 37777860
Couple of things to confirm:

do you have the latest windows and office updates/service packs installed?
Try running Outlook in safe mode by going to start > run > outlook /safe

are you running in cached mode? If so, try disabling it.

recreate a new Outlook profile to test if none of the above works.

Author Comment

by:Dr.Abdulwahab Al-anesi
ID: 37777901
How to disable cached mode
LVL 16

Expert Comment

by:Raymond Peng
ID: 37777918
tools > email accounts > change existing email accounts > change > uncheck 'use cached exchange mode'

you can also close out of outlook, go to control panel > mail to configure this

Author Closing Comment

by:Dr.Abdulwahab Al-anesi
ID: 37777954

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