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Exchannge 5.5 Administrator Mailbox

Posted on 2012-03-28
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Last Modified: 2012-04-24
Hi All,

When I view the Amin mailbox within Exchange is display over 51000 items which I would like to remove, I have opened the mailbox and deleted the items, I have used the clean mailbox feature to delete the items as well however it still displays all the items when I view within "Mailbox Resources" page.

Thanks,
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Question by:Noyan Gonulsen
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5 Comments
 
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Expert Comment

by:chakko
ID: 37782228
It could be the retention time setting affecting this.  You can change the setting and then during the online maintenance (default is at night) it should purge those messages.

http://support.microsoft.com/kb/246283
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Author Comment

by:Noyan Gonulsen
ID: 37782347
Hi Chakko,

Thanks for replying, my retention period is set for 3 days and it's been showing for longer than that. I have also opened the admin mailbox and purged everything as well as the recover deleted items folder but it still shows up.
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LVL 22

Expert Comment

by:chakko
ID: 37782878
How big are those 51000 items.  If you are on exchange 5.5 then I am guessing this is an old install.  Besides email, there are system type of messages which can be reported as items inside the mailbox.  If the total size is small then maybe those items are not email messages?
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Author Comment

by:Noyan Gonulsen
ID: 37783286
It's about 30mb, I checked all the folders and there are no items displaying. It has not been like this the whole time, we just noticed it because our database is reaching its maximum. I typically purge the emails out on a monthly basis.
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Accepted Solution

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chakko earned 1500 total points
ID: 37784416
Do you use that mailbox for normal use, could they be other items such as tasks, calendar entries, etc?

A couple of things I can think of are to check if the Do not delete items until a full backup option is set.  It should be near the retention setting.  Are you doing regular backups?

In the application event log see if the online maintenance is purging deleted items.  I don't remember which event ID it is, but at the end of that task will be event 1221 that reports the whitespace.  Look for prior events

Are you at the last service pack for exchange?  Maybe you need to use eseutil to test the database and make sure there are no problems.

Lastly, not a solution, but you could delete the mailbox and make a new one.
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