I am getting the same problem with a bold 9700, 9900 and a torch 9800
all run on the same BIS ver 126.96.36.199 server, Exchange 2003.
Sent a .doc attachment to device, try to open it says:
X unrecognized document format.
used ms word to change the font in the document from century gothic to arial.
sent it back to the device, now I can open the attachment without problem.
Is there some font that are not compatible with my device?
What can I do to fix this since you cannot ask all your contact to only send
some type of font in their documents.