Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1790
  • Last Modified:

Citrix receiver error on iPad and Android using cross-domain credentials

We have a small XenApp 6 farm.  We recently merged with a company hosting a XenApp 5 farm.  We have added each other's farms to each other's web interfaces and there is a trust between the two domains.  Users from my domain (Domain A) can log in to Citrix Receiver on iPads and Android devices without issue. The problem is when someone from Domain B logs in.  They are able to see their applications but when they try to launch one they get the very helpful error: "General Problem. Please try connecting again or contact your help desk for assistance."

We have our web interface (version 5.4.0.59) hosted inside the LAN and the secure gateway (version 3.2.1)  in the DMZ.  What am I missing?  Has anyone seen this behavior before?

Thanks!
0
Glitterati2006
Asked:
Glitterati2006
  • 3
  • 2
1 Solution
 
Ayman BakrSenior ConsultantCommented:
What is the version of receiver on Domain B's iPads?
0
 
Glitterati2006Author Commented:
3.0.67
0
 
Ayman BakrSenior ConsultantCommented:
I assume you have iPad iOS version 5.x. With this newest iOS version many issues were identified with older versions of the receiver.

Consider upgrading to the latest Citrix Receiver version 5.x
0
 
Glitterati2006Author Commented:
This was due to a routing issue between the 2 domains.
0
 
Glitterati2006Author Commented:
Only person offered any sort of solution and it wasn't the correct one.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now