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Citrix receiver error on iPad and Android using cross-domain credentials

Posted on 2012-03-28
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Last Modified: 2012-04-18
We have a small XenApp 6 farm.  We recently merged with a company hosting a XenApp 5 farm.  We have added each other's farms to each other's web interfaces and there is a trust between the two domains.  Users from my domain (Domain A) can log in to Citrix Receiver on iPads and Android devices without issue. The problem is when someone from Domain B logs in.  They are able to see their applications but when they try to launch one they get the very helpful error: "General Problem. Please try connecting again or contact your help desk for assistance."

We have our web interface (version 5.4.0.59) hosted inside the LAN and the secure gateway (version 3.2.1)  in the DMZ.  What am I missing?  Has anyone seen this behavior before?

Thanks!
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Question by:Glitterati2006
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Expert Comment

by:Ayman Bakr
ID: 37780199
What is the version of receiver on Domain B's iPads?
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Author Comment

by:Glitterati2006
ID: 37782658
3.0.67
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LVL 23

Expert Comment

by:Ayman Bakr
ID: 37785916
I assume you have iPad iOS version 5.x. With this newest iOS version many issues were identified with older versions of the receiver.

Consider upgrading to the latest Citrix Receiver version 5.x
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Accepted Solution

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Glitterati2006 earned 0 total points
ID: 37844021
This was due to a routing issue between the 2 domains.
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Author Closing Comment

by:Glitterati2006
ID: 37859718
Only person offered any sort of solution and it wasn't the correct one.
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