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Outlook 2010 periodically attempts to connect to old Exchange 2010 server.

Posted on 2012-03-28
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Last Modified: 2012-06-21
We have a situation where we had two Exchange 2010 servers for a while. The old one had some storage problems and we hurriedly migrated users to a new server. The old server has been completely decommissioned. Outlook and email function properly, except people get a "Trying to connect to Microsoft Exchange" message occasionally in the status bar. When I view the Outlook Connection Status, it is attempting to connect to our old mail server with a status of Referral. It repeats for a while and then the message disappears from the connection monitor and the Outlook status goes back to Connected to Microsoft Exchange.

I have attached screenshots of the symptoms.

I need help determining where this old setting is and how to remove it. Thank you.
Microsoft-Outlook---Normal.png
Outlook---Connecting.png
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Question by:leviatdr
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Auric1983 earned 500 total points
ID: 37781961
When you did the migration.  Did you update the DNS records for autodiscover internally?
There must be *something* that is still pointing to the old server.  Did you uninstall exchange 2010 from the old server?  This is actually really important as it removes the references to that old server from your Exchange organization.

If you delete the users outlook profile and then recreate it does it then stop trying to connect to the old mail server?
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Author Comment

by:leviatdr
ID: 37782547
I've been running Outlook on a new profile all day and haven't had the Connecting message. Looks like it is something in the profile.
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