Solved

Mitel VM port not answeing

Posted on 2012-03-28
3
770 Views
Last Modified: 2012-04-07
I just want to say 'm not a phone guy so I apologise if I'm not making much sense. I have a Mitel IP phone system and one of the VM ports appears to have gone into a permanent state of busy, or maybe do not disturb. Either way whenever a call is sent to the port the caller receives the ring tone. They are supposed to hear a pre-recorded message.

I remember this problem occurred once before and the tech that configured the system walked me through some commands on my phone to remotely change the state of the voicemail port. I tried dialling the feature access code #22 and the voicemail port, but nothing happens.

Thank you in advance for any help you can provide.
0
Comment
Question by:oztrodamus
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 4

Expert Comment

by:mihailpetreski
ID: 37799351
Hi mate,
There are a few fixes i know of, unfortunately none of them are via the phone.

1. reboot the box (obvious but clearly a sledge hammer approach.. make sure you backup first)

2. backup the system and include vm messages (this takes vm service offline and starts it again later) - might not need to reboot if this works.

3. access the mitel box via serial cable or port 2002 and run the commands
iPVM_Status - displays status of embedded VM
iPVM_Stop - stops embedded VM
iPVM_Start - starts embedded VM

What version are you using?
0
 
LVL 7

Accepted Solution

by:
oztrodamus earned 0 total points
ID: 37799455
Hi Mihailpetreki , thank you for responding.

We ended up paying for a tech to fix the problem. The VM port did go into DND. It's part of a RAD group and the tech said there maybe a timer value problem or capacity issue.

Cheers,
0
 
LVL 7

Author Closing Comment

by:oztrodamus
ID: 37818743
Paid for a tech to fix.
0

Featured Post

Guide to Performance: Optimization & Monitoring

Nowadays, monitoring is a mixture of tools, systems, and codes—making it a very complex process. And with this complexity, comes variables for failure. Get DZone’s new Guide to Performance to learn how to proactively find these variables and solve them before a disruption occurs.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is a step by step guide on creating single number reach (mobility) for Cisco Call Manager.  After configuring this when someone calls your deskphone after 3-4 rings your cell phone will start to ring.  If you do not answer the call will go to y…
I'm Dumb-phoned(ed) Last week, I noticed this message when adding events to my Google Calendar: On June 27th (2015), Google is removing SMS as a notification option for Google Calendar events.  Their assumption is that enough people have smart p…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question