Solved

OTRS AD integration

Posted on 2012-03-28
1
2,146 Views
Last Modified: 2012-06-27
I have recently built an OTRS 3.1server. We want it setup to handle user accounts and authentication thru Active Directory.

But still AD cant see on the OTRS GUI.
Can someone help? How can i know i have a AD connection if not where can i fix it?
0
Comment
Question by:apollo-13
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 3

Accepted Solution

by:
WebF00L earned 500 total points
ID: 37780555
I don't know if they changed metods in 3.1 but for 2.4 this works. (Watch youtube video)

http://www.youtube.com/watch?v=ZwODnB5L5lM

Else you have the manual here
http://doc.otrs.org/3.1/en/html/


//WebFooL Untangle.Com evangelist
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A company’s centralized system that manages user data, security, and distributed resources is often a focus of criminal attention. Active Directory (AD) is no exception. In truth, it’s even more likely to be targeted due to the number of companies …
I was prompted to write this article after the recent World-Wide Ransomware outbreak. For years now, System Administrators around the world have used the excuse of "Waiting a Bit" before applying Security Patch Updates. This type of reasoning to me …
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles from a Windows Server 2008 domain controller to a Windows Server 2012 domain controlle…
Microsoft Active Directory, the widely used IT infrastructure, is known for its high risk of credential theft. The best way to test your Active Directory’s vulnerabilities to pass-the-ticket, pass-the-hash, privilege escalation, and malware attacks …

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question