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Outlook 2010 Reading Pane not refreshing after delete

Posted on 2012-03-29
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Last Modified: 2012-03-31
I have Outlook 2010 with SP1 32-bit running on 64 bit Win 7 used with pop email (no Exchange server). The reading pane works fine when I click on an email in the inbox but after deleting an email, the email disappears correctly from the inbox but the reading pane still shows a copy of the just deleted email instead of moving to the next highlighted email in the inbox.

I've run scanpst on all my pst files (which found a few errors but didn't fix this problem)

Anyone any ideas how to fix it.
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Question by:onewheelhk
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jcimarron earned 500 total points
ID: 37784091
onewheelhk--
1)  Use delete in the ribbon.

2)  Repair Outlook from Programs and Features.  Click on the option Change in the Menu bar.  You then will be offered Repair.

3)  Uninstall and reinstall Outlook
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by:onewheelhk
ID: 37792003
Hi jcimarron,

Thanks for your reply. I tried all of those one by one and unfortunately none of them worked. I was interested to see that on reinstallation of Outlook, I didn't have to reset up my accounts - so I was thinking that this must be some kind of profile  corruption and I would need to uninstall again and this time search the registry and folders for anything to do with Outlook to remove that too (as I don't think that accounts were saved as part of the pst?)

However, first I set up a new account with a new pst and then deleted all the other accounts and closed and then imported my email from the old account and reset up my accounts. At first this just had the effect of re-downloading the last month's worth of emails from all my accounts and I thought it hadn't fixed the main problem.  However overnight (when there were also 28 Microsoft Win 7 updates - which may or may not have done anything for the issue), it seems to have suddenly solved itself and this morning the reading pane is working perfectly. So as I have no idea what exactly fixed the issue, I'll give you the points anyway. Thanks for your help.
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Expert Comment

by:jcimarron
ID: 37792046
onewheelhk--Thanks for telling us what worked.  The Windows Updates could have helped.  28 of those suggests you are not undating for several months.  Outlook Updates were probably included.
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by:onewheelhk
ID: 37792206
I can assure you that the windows updates were up to date when I started troubleshooting this as that was one of the first things I checked. I think most (if not all) of them must have been MS Office updates since I had uninstalled MS Office during the testing and they would have needed to be re-applied and maybe one of them fixed it.
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