Solved

Sony Vaio BSOD on startup (CI.dll)

Posted on 2012-03-29
10
1,168 Views
Last Modified: 2012-04-06
Hi Experts,

Just over a week ago, my Sony Vaio started to act funny and stopped starting properly...when it did finally load, all actions could take 15+ mins for a simple click.  The laptop was originally running Windows 7 home premium (64-bit OEM running on 8GB RAM).  I tried to run the repair via the recovery partition which appeared to have died as well.

I decided to format the C: and then remove the recovery partition etc and then reinstalled/upgraded the OS (Windows 7 Ultimate 64-bit) and the laptop worked fine for a day or so... However, when the laptop was restarted it appears to have got into a bit of trouble and now it won't start up, but instead gets a BSOD every time.

I've tried all the usual things:

  -  Last Known Good Configuration
  -  Safe Mode (doesn't load)
  -  Safe Mode with Command Prompt (doesn't load)
  -  Repair via Windows 7 disk
  -  Attempt to restore to earlier date (says there's no restore points, despite me creating one prior to the BSOD)

Each time the BSOD happens, it mentions CI.dll in the dump section... I've tried renaming and removing the dll but it recreates and dies each time...

Do you guys have any clues at all?!
0
Comment
Question by:Jofnn
  • 4
  • 3
  • 3
10 Comments
 
LVL 91

Assisted Solution

by:nobus
nobus earned 125 total points
ID: 37780610
0
 
LVL 87

Assisted Solution

by:rindi
rindi earned 125 total points
ID: 37780718
Test your HD using the manufacturer's diagnostic tool. You'll find it on the UBCD:

http://ultimatebootcd.com

If the test shows no errors you can also use that tool to lowlevel format or zero fill or write zero's to the disk (the different tools use different names for this). That should remove any mbr viruses etc., and after that you can try the installation again.
0
 
LVL 3

Author Comment

by:Jofnn
ID: 37780783
If this is a 'virus' shouldn't Kaspersky have picked it up?

I've used my Kaspersky IS 2012 disk as a rescue disk and performed a full scan (including all vulnerability scans) on the laptop and it came back clean...
0
 
LVL 87

Expert Comment

by:rindi
ID: 37780983
AV tools can never pick up all threats. The malware makers are just usually ahead... Also, I don't really know if kaspersky is any good, but I know that Symantec's AV products aren't worth their cost, and personally I use Panda's Cloud AV tool, which has a free version for personal use, and it is good.
0
 
LVL 3

Author Comment

by:Jofnn
ID: 37781129
I'll have a look at the links above when I'm back home (with the laptop) this evening.

One question - how do I get the files on to there when the laptop won't start?  Is this a case of burning scripts on to a disk or something?!
0
What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

 
LVL 87

Expert Comment

by:rindi
ID: 37781177
The UBCD is a CD you boot the PC from. The download gives an ISO file, and burn that to a CD using a CD burning utility like InfraRecorder, selecting "Write Image", and then selecting the ISO file you downloaded. Then use the lowest speed for burning the CD you can select. When finished, insert the CD into the Laptop's CD drive and make sure it is set to boot from the CD first:

http://portableapps.com/apps/utilities/infrarecorder_portable
0
 
LVL 91

Expert Comment

by:nobus
ID: 37781201
and in the case i mentioned - they describe what to do : connect the disk to a working pc - then run TDSKiller
0
 
LVL 3

Accepted Solution

by:
Jofnn earned 0 total points
ID: 37794897
Unfortunately, the UBCD didn't resolve the problem and I couldn't get the laptop in enough of a working position to run TDSKiller.  Turned out, after a bit more digging on Google, that it was a potentially corrupt HD... I went out at the weekend and bought a replacement 2.5" SATA and it has worked a treat (so far).

Tried using the old HD in an enclosure as an external HD, but there's still some issues with it which don't seem to want to repair... so I've binned it!

Thanks for all the suggestions though, definitely something for future posters to try.
0
 
LVL 91

Expert Comment

by:nobus
ID: 37795539
tx for feedback
0
 
LVL 3

Author Closing Comment

by:Jofnn
ID: 37815482
Although the suggestions didn't fix the laptop in MY case - there's definitely some good suggestions on here.
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
OfficeMate Freezes on login or does not load after login credentials are input.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now