Sony Vaio BSOD on startup (CI.dll)
Hi Experts,
Just over a week ago, my Sony Vaio started to act funny and stopped starting properly...when it did finally load, all actions could take 15+ mins for a simple click. The laptop was originally running Windows 7 home premium (64-bit OEM running on 8GB RAM). I tried to run the repair via the recovery partition which appeared to have died as well.
I decided to format the C: and then remove the recovery partition etc and then reinstalled/upgraded the OS (Windows 7 Ultimate 64-bit) and the laptop worked fine for a day or so... However, when the laptop was restarted it appears to have got into a bit of trouble and now it won't start up, but instead gets a BSOD every time.
I've tried all the usual things:
- Last Known Good Configuration
- Safe Mode (doesn't load)
- Safe Mode with Command Prompt (doesn't load)
- Repair via Windows 7 disk
- Attempt to restore to earlier date (says there's no restore points, despite me creating one prior to the BSOD)
Each time the BSOD happens, it mentions CI.dll in the dump section... I've tried renaming and removing the dll but it recreates and dies each time...
Do you guys have any clues at all?!
Just over a week ago, my Sony Vaio started to act funny and stopped starting properly...when it did finally load, all actions could take 15+ mins for a simple click. The laptop was originally running Windows 7 home premium (64-bit OEM running on 8GB RAM). I tried to run the repair via the recovery partition which appeared to have died as well.
I decided to format the C: and then remove the recovery partition etc and then reinstalled/upgraded the OS (Windows 7 Ultimate 64-bit) and the laptop worked fine for a day or so... However, when the laptop was restarted it appears to have got into a bit of trouble and now it won't start up, but instead gets a BSOD every time.
I've tried all the usual things:
- Last Known Good Configuration
- Safe Mode (doesn't load)
- Safe Mode with Command Prompt (doesn't load)
- Repair via Windows 7 disk
- Attempt to restore to earlier date (says there's no restore points, despite me creating one prior to the BSOD)
Each time the BSOD happens, it mentions CI.dll in the dump section... I've tried renaming and removing the dll but it recreates and dies each time...
Do you guys have any clues at all?!
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
AV tools can never pick up all threats. The malware makers are just usually ahead... Also, I don't really know if kaspersky is any good, but I know that Symantec's AV products aren't worth their cost, and personally I use Panda's Cloud AV tool, which has a free version for personal use, and it is good.
ASKER
I'll have a look at the links above when I'm back home (with the laptop) this evening.
One question - how do I get the files on to there when the laptop won't start? Is this a case of burning scripts on to a disk or something?!
One question - how do I get the files on to there when the laptop won't start? Is this a case of burning scripts on to a disk or something?!
The UBCD is a CD you boot the PC from. The download gives an ISO file, and burn that to a CD using a CD burning utility like InfraRecorder, selecting "Write Image", and then selecting the ISO file you downloaded. Then use the lowest speed for burning the CD you can select. When finished, insert the CD into the Laptop's CD drive and make sure it is set to boot from the CD first:
http://portableapps.com/apps/utilities/infrarecorder_portable
http://portableapps.com/apps/utilities/infrarecorder_portable
and in the case i mentioned - they describe what to do : connect the disk to a working pc - then run TDSKiller
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
tx for feedback
ASKER
Although the suggestions didn't fix the laptop in MY case - there's definitely some good suggestions on here.
ASKER
I've used my Kaspersky IS 2012 disk as a rescue disk and performed a full scan (including all vulnerability scans) on the laptop and it came back clean...