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Microsoft Online Services is unavailable from this site for one of the following reasons:

Posted on 2012-03-29
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Last Modified: 2012-06-22
I log into office 365 then select team site and then select another site which should bring up my sharepoint site however it seems the browser is caught in a loop, the url keeps jumping from my sharepoint url to microsoftonline url. It eventually times out with

Microsoft Online Services is unavailable from this site for one of the following reasons:

•      This site may be experiencing a problem
•      The site may not be a member of the Windows Live Network

It has happened a few times using windows 7 and ie 9. I had to do a system restore on my machine to resolve the issue as it appears to be an update. Does anyone have any info on this as I was not able to find out what update caused the issue
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Question by:Sid_F
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5 Comments
 

Expert Comment

by:jpguillebaud
ID: 37786847
Exactly the same thing happens for my account. However, it works fine if I use Firefox or Google Chrome instead of Internet Explorer.
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LVL 6

Author Comment

by:Sid_F
ID: 37871418
issue remains
0
 
LVL 1

Expert Comment

by:dishdoctor2003
ID: 37911802
I have this same issue occuring intermittently amoungst the 75 users I support using Office 365.  So far I have only noticed the issue in IE 9.  Sometimes the issue can be resolved by restarting IE, other times the only solution is to reset the browser (Internet options>Advanced tab>Reset including delete personal settings), however the issue has re-occured again with some users.  I have submitted a ticket to Microsoft, who called me back and was so far unable to help me due to the fact that the issue was not occuring at the time of the call (another helpful Office 365 support agent!!!...sorry I have been left without help for 5 recent issues so far, some taking weeks before telling me they cannot resolve the issue!!!). Anyways,  I asked the agent to talk to higher level support to resolve my issue, I told her resetting the broswer resolves the issue but sometimes it reoccurs.  It has nothing to do with my network as i have had this on my home PC/internet as well.  I tried adding my URL as a trusted site, but that did not work.   Here's a bit more info, I migrated from BPOS to Office 365, and this issue is only occuring with my migrated Sharepoint site https://xxxxxxx.sharepoint.microsoftonline.com.  Please help if you can.
SharePoint-Unavailable.png
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LVL 6

Author Comment

by:Sid_F
ID: 38026105
No further on with this problem.
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LVL 1

Accepted Solution

by:
dishdoctor2003 earned 2000 total points
ID: 38027149
I was presented with a solution from Microsoft.  They informed me that due to the fact I had migrated from BPOS to Office 365, there are old entries in the security settings that need to be deleted under trusted sites and local intranet.  I deleted all old entries and added the following new entries under trusted sites only and have not had the issue reoccur so far:

(replace xxxx with your domain name)

https://xxxx.sharepoint.com
https://xxxx-admin.sharepoint.com
https://xxxx-my.sharepoint.com

Hope this helps.
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