?
Solved

Exchange 2010 Autodiscovery url wrong on external use

Posted on 2012-03-29
7
Medium Priority
?
1,358 Views
Last Modified: 2012-04-05
Hello.
I have a wierd problem with my Exchange setup.

It started with users having problem using the Out Of Office function in outlook. I could use it without problem when located inside the domain but external users cant!

When I check the Autodiscovery url from an internal account (inside the domain) it shows up correct;
https://mail.domain.com/autodiscover/autodiscover.xml

But when I check Test email AutoConfiguration from an external outlook it gives me
https://domain.com/autodiscover/autodiscover.xml

PS gives me this :
[PS] C:\Windows\system32>Get-ClientAccessServer | Select Name, *Internal* | fl


Name                           : EMAIL
AutoDiscoverServiceInternalUri : https://mail.domain.com/autodiscover/autodiscover.xml

Open in new window


Anyone got a suggestion?
0
Comment
Question by:tigerffs
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
7 Comments
 
LVL 3

Author Comment

by:tigerffs
ID: 37780988
Also, when I check the external URL in PS it gives me
[PS] C:\Windows\system32>get-webservicesvirtualdirectory | FL ExternalURL


ExternalUrl : https://OLDSERVER.domain.com/ews/exchange.asmx

Open in new window


It is pointing to the old exchange 2003 server, could this be the issue?


EDIT: I did set the externalURL to the correct one, it does not help me with the AutoDiscovery though
0
 
LVL 27

Accepted Solution

by:
☠MAS☠ earned 2000 total points
ID: 37781026
Try creating an A record 'autodiscover.domain.com' in your external DNS poiting to your external exchange IP
0
 
LVL 27

Expert Comment

by:☠MAS☠
ID: 37781035
Change the external URL to

ExternalUrl : https://externalname.domain.com/ews/exchange.asmx
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
LVL 3

Author Comment

by:tigerffs
ID: 37781038
Really I just want to change the URL for autodiscovery for external use of outlook, pointing a fault adress seems like an shortcut.
0
 
LVL 3

Author Comment

by:tigerffs
ID: 37781043
abbasiftt:
I did that but it had no impact on the problem :(
0
 
LVL 3

Author Comment

by:tigerffs
ID: 37781396
Where does outlook get this AutoDiscovery link from? I need to be able to change it somewhere, but where!? For internal use = OK
External use = NOK
0
 
LVL 24

Expert Comment

by:Rajith Enchiparambil
ID: 37782435
Create an "A" record in your public DNS called autodiscover and point it to your firewall with public IP. Get the firewall to forward 443 port traffic to this IP to your CAS server.

There is no setting for this. Outlook looks up the autodiscover record in the email domain of yours. So, if your email is user@domain.com, Outlook checks to find https://autodiscover.domain.com/autodiscover/autodiscover.xml

All you need to do is setup record in public DNS and route it to CAS.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
In-place Upgrading Dirsync to Azure AD Connect
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Suggested Courses
Course of the Month7 days, 19 hours left to enroll

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question