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Browsers fail to complete page display

Posted on 2012-03-29
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Last Modified: 2012-04-02
The basics.  Web pages are incompletely loading onto my screen.  The problem first occurred about 4 days ago - but it is a recurrence of a problem that I faced previously: see http://www.experts-exchange.com/Software/Internet_Email/Web_Browsers/Q_27294884.html.  I have tried what appeared to sort it last time and it has made no difference.

In detail.  The problem is intermittent but it occurs more often than not.  It is not specific to the browser.  I am getting identical symptoms with Firefox (which is my default) and with IE.  This suggests to me that the fault lies outside the browser itself.  I have removed and reinstalled Java, but that has made no difference.  

In most cases (but not all - as I say, the sypmptoms are intermittent) my tests/inspections show that the page itself has been fully downloaded.  But some of the scripts or onward references within the page (e.g. to get images) are not completing.  Sometimes, even if the page appears complete on the screen, the "loading" circle still rotates and/or controls on the page do not work.  Sometimes - by navigating within the page, or away from it and back to it - I can seem to correct the fault/s.  Reloading sometimes works but sometimes doesn't.  

I have had a heck of a job getting here to post this.  So bear with me if my responses to any questions/suggestions seem dilatory.

My system software details are

Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Firefox version 11.0
IE Version 9.00.8112.16421
Java Version 6 Update 31
Windows Firewall with Advanced Security
Microsoft Security Essentials 2.1.1116.0

Roger
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Question by:Sancler
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7 Comments
 
LVL 50

Expert Comment

by:jcimarron
ID: 37783587
Sancler--Try to think what changes you have made to the system just before the problem started.  Reverse those.
If you run System Restore from say a week ago you will offered a button "Scan for affected programs".
This will allow you see what changes will be made.  Reverse them manually or run the System Restore.

Have you updated Java lately.  It is now at Update 31.
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LVL 34

Author Comment

by:Sancler
ID: 37783744
No changes immediately before the problem started.  But I reversed back anyway to a week before they did.  No difference.

Yes, Java is at Update 31 (see the details I gave in my first post).

Roger
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LVL 50

Accepted Solution

by:
jcimarron earned 2000 total points
ID: 37784038
Sancler--I can make suggestions  only for IE9.
1)  If you use a thirdparty toolbar, uninstall it.

2)  Tools|Internet Options|Advanced|Reset  .  Here is an explanation of what will be affected.
http://windows.microsoft.com/en-US/windows-vista/Reset-Internet-Explorer-7-settings

3)  If you installed IE9 as an update to IE8, uninstall IE9.  Here is how you do it.
http://windows.microsoft.com/en-US/windows7/how-do-i-install-or-uninstall-internet-explorer-9
Perhaps download an installation file for IE9 before doing this if you plan in reinstall IE9.

4)  Clean out Temporary Internet Files.
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LVL 34

Author Comment

by:Sancler
ID: 37784711
Done that.  No change.  Now re-installing IE9

Roger
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LVL 34

Author Comment

by:Sancler
ID: 37790205
"Now re-installing IE9".  

Easier said than done.  I had four or five failures - including both manual tries and using Windows Update.  But then it went on OK when the computer was unattended via an automatic Windows Update.

And the good news is that the problem now seems to have gone.  For Firefox as well as IE9.

I'm going to leave it for 48 hours or so to check that it's not still lurking.  As I originally said, the problem was intermittent.  But if all's still OK then, I'll be accepting #37784038.

Roger
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LVL 34

Author Closing Comment

by:Sancler
ID: 37795779
Still working OK.  Thanks
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LVL 50

Expert Comment

by:jcimarron
ID: 37796688
Sancler--Glad to hear the good news!
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