Blackberry user unable to receive mail.

Hi All,

My Blackberry user is able to send enterprise mails but unable to receive mails.

Please help me with the troubleshooting steps.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

junaidITManager, ICT ServicesCommented:

Is inbox redirection disabled. Could you go into emails, press menu and choose options, go to email preferences, press menu again and choose folder redirection, and ensure that inbox is selected.

this could be done also via the enterprise server
AhmedAliShaikAuthor Commented:
Thank you for you quick response. I will try to redirect from the server and post you.
you do have BES installed?
SriHarsha KTechnical Services SpecialistCommented:
- Can you give your Environment Info and BES Version.
- Problem with single user or multiple users?
- Also any events and logs observed--Blackberry Messaging Agent in particular.

Check below Kb once,


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
AhmedAliShaikAuthor Commented:
Thank you
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.