Blackberry user unable to receive mail.

Hi All,

My Blackberry user is able to send enterprise mails but unable to receive mails.

Please help me with the troubleshooting steps.
LVL 2
AhmedAliShaikAsked:
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SriHarsha KTechnical Services SpecialistCommented:
- Can you give your Environment Info and BES Version.
- Problem with single user or multiple users?
- Also any events and logs observed--Blackberry Messaging Agent in particular.

Check below Kb once,

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB11172&sliceId=1&cmd=displayKC&docType=kc&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl


Cheers..
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junaidITCommented:
Greetings,

Is inbox redirection disabled. Could you go into emails, press menu and choose options, go to email preferences, press menu again and choose folder redirection, and ensure that inbox is selected.

this could be done also via the enterprise server
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AhmedAliShaikAuthor Commented:
Thank you for you quick response. I will try to redirect from the server and post you.
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SeaSenorCommented:
you do have BES installed?
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AhmedAliShaikAuthor Commented:
Thank you
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