Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Adobe Reader fatal error, when trying to print on Terminal Server

Posted on 2012-03-29
3
1,066 Views
Last Modified: 2013-05-26
Right now, every time a user tries to print including me as a local admin on our Citrix server Adobe Reader crashes.

OS: W2K3 Server R2 SP2

Errors:
Event ID 1000 Cat 100: Faulting application AcroRd32.exe, version 10.1.2.45, faulting module AcroRd32.exe, version 10.1.2.45, fault address 0x0005e985.

(Dr. Watson) The application, c:\program files\adobe\reader 10.0\Reader\AcroRd32.exe, generated an application error The error occurred on 03/29/2012 @ 07:44:26.779 The exception generated was c0000005 at address 0045E985 (AcroRd32)

These errors repeat continuously.  The only other errors in Event Log are related to Client Printer creation due to no valid maps for some drivers.

Steps I have taken:

Cleared temporary files and cache, rebooted, uninstalled Reader, re-installed Reader

Thanks for your help.
0
Comment
Question by:leemae85
  • 2
3 Comments
 
LVL 82

Expert Comment

by:leakim971
ID: 37785623
try to disable the protected mode :
Go to Edit > Preferences, click on General and uncheck Enable Protected Mode
0
 
LVL 1

Accepted Solution

by:
leemae85 earned 0 total points
ID: 39185400
No solution was found, I upgraded to a different citrix server shortly thereafter.
0
 
LVL 1

Author Closing Comment

by:leemae85
ID: 39197444
No solution found from response. response did not work.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A list of useful business intelligence software.
In this article, you will read about the trends across the human resources departments for the upcoming year. Some of them include improving employee experience, adopting new technologies, using HR software to its full extent, and integrating artifi…
Using Adobe Premiere Pro, the viewer will learn how to set up a sequence with proper settings, importing pictures, rendering, and exporting the finished product.
In this sixth video of the Xpdf series, we discuss and demonstrate the PDFtoPNG utility, which converts a multi-page PDF file to separate color, grayscale, or monochrome PNG files, creating one PNG file for each page in the PDF. It does this via a c…

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question