Solved

Adobe Reader fatal error, when trying to print on Terminal Server

Posted on 2012-03-29
3
984 Views
Last Modified: 2013-05-26
Right now, every time a user tries to print including me as a local admin on our Citrix server Adobe Reader crashes.

OS: W2K3 Server R2 SP2

Errors:
Event ID 1000 Cat 100: Faulting application AcroRd32.exe, version 10.1.2.45, faulting module AcroRd32.exe, version 10.1.2.45, fault address 0x0005e985.

(Dr. Watson) The application, c:\program files\adobe\reader 10.0\Reader\AcroRd32.exe, generated an application error The error occurred on 03/29/2012 @ 07:44:26.779 The exception generated was c0000005 at address 0045E985 (AcroRd32)

These errors repeat continuously.  The only other errors in Event Log are related to Client Printer creation due to no valid maps for some drivers.

Steps I have taken:

Cleared temporary files and cache, rebooted, uninstalled Reader, re-installed Reader

Thanks for your help.
0
Comment
Question by:leemae85
  • 2
3 Comments
 
LVL 82

Expert Comment

by:leakim971
Comment Utility
try to disable the protected mode :
Go to Edit > Preferences, click on General and uncheck Enable Protected Mode
0
 
LVL 1

Accepted Solution

by:
leemae85 earned 0 total points
Comment Utility
No solution was found, I upgraded to a different citrix server shortly thereafter.
0
 
LVL 1

Author Closing Comment

by:leemae85
Comment Utility
No solution found from response. response did not work.
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

Let’s list some of the technologies that enable smooth teleworking. 
If your app took Google’s lash recently, here are the 5 most likely reasons.
This video shows how use content aware, what it’s used for, and when to use it over other tools.
The viewer will learn how to create multiple layers to apply various filters and how to delete areas from each layer’s filter.

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now