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Adobe Reader fatal error, when trying to print on Terminal Server

Posted on 2012-03-29
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Last Modified: 2013-05-26
Right now, every time a user tries to print including me as a local admin on our Citrix server Adobe Reader crashes.

OS: W2K3 Server R2 SP2

Errors:
Event ID 1000 Cat 100: Faulting application AcroRd32.exe, version 10.1.2.45, faulting module AcroRd32.exe, version 10.1.2.45, fault address 0x0005e985.

(Dr. Watson) The application, c:\program files\adobe\reader 10.0\Reader\AcroRd32.exe, generated an application error The error occurred on 03/29/2012 @ 07:44:26.779 The exception generated was c0000005 at address 0045E985 (AcroRd32)

These errors repeat continuously.  The only other errors in Event Log are related to Client Printer creation due to no valid maps for some drivers.

Steps I have taken:

Cleared temporary files and cache, rebooted, uninstalled Reader, re-installed Reader

Thanks for your help.
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Question by:leemae85
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Expert Comment

by:leakim971
ID: 37785623
try to disable the protected mode :
Go to Edit > Preferences, click on General and uncheck Enable Protected Mode
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leemae85 earned 0 total points
ID: 39185400
No solution was found, I upgraded to a different citrix server shortly thereafter.
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by:leemae85
ID: 39197444
No solution found from response. response did not work.
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