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logins not going to secondary citrix server

I have 2 metaframe xp servers in a citrix farm. I wanted to stop logins for one server so I can do some maintenance. When I disabled logins to the server no one could login to the citrix farm. I noticed that there are no logins on my second citrix server and all the logins were on the one I want to take down for maintenance. What could be causing all the logins not to go to my second server?
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knfitz
Asked:
knfitz
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1 Solution
 
Tony JLead Technical ArchitectCommented:
Could be a couple of things, so we'll start with a few simple checks.

Is the Citrix Independent Management Architecture (Citrix IMA) service running on it?

Is it actually servicing the published application/desktop you are connecting to? Check in the published application/published desktop that it is listed.

I assume you've checked to ensure logons are enabled?

From the server in question, go to a command prompt and type qfarm /load

What do you get?

Anything in the event logs on the server not accepting connections?
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Cláudio RodriguesFounder and CEOCommented:
Check the published applications to make sure they are configured to be delivered from BOTH servers. If only one was there and it has logins disable, people will never reach the second box (as it is not set on the published app as an available server). Exactly what @Tony1044 said on his first paragraph.

Cláudio Rodrigues
Microsoft MVP - RDS
Citrix CTP
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knfitzAuthor Commented:
the ima service is running
both servers are listed in the configured servers column in the properties under the published application
both servers have logon enabled
when I type qfarm load it returns a list of all the citrix servers in the farm with a second column named server load and all servers have a value of 20000
this published application is launched from a different website than the citrix site via the ICA file on a link. Could it be something in the ICA file?
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Cláudio RodriguesFounder and CEOCommented:
Potentially yes.
Load should be no larger that 10,000 from what I remember.
Unless you do not have load balancing licenses (were required with XP).
Check CTX103057 on Google.

Cláudio Rodrigues
Microsoft MVP - RDS
Citrix CTP
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knfitzAuthor Commented:
how do I check if I have the enterprise version and the load balance license?
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Ayman BakrSenior ConsultantCommented:
load of 20000 implies that your servers are unable to contact the licensing server. Check whether your licensing server is up, and is network reachable (is it behind a firewall? Then you need to enable TCP port 7279).

Also restart the IMA service after you ensure that the license server is up and reachable.
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Cláudio RodriguesFounder and CEOCommented:
@mutawadi
Not necessarily. As he has Metaframe XP, if he has no load balancing the load will show 20,000. The article I posted clearly shows that so it is a possibility for sure.

Cláudio Rodrigues
Microsoft MVP - RDS
Citrix CTP
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Ayman BakrSenior ConsultantCommented:
I see...

Thanks.
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knfitzAuthor Commented:
how do I check to see if I have load balancing?
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