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Exchange OAB expected response

Posted on 2012-03-29
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Last Modified: 2012-04-04
I have a client that is running SBS 2008, they weren't using Exchange but the services were running and it seemed like some configuration had been done on it.   I setup the exchange server and got everything working except outlook would hang and eventually time out saying "the operation failed: an object could not be found"  I looked up the error code and it suggested they were having problems downloading OAB.  After much troubleshooting and trying various things, i have done the following setup:

rebuilt the OAB
changed url so it resolves to server correctly
set permissions to allow authenticated users on oab.xml
there was a web.config file created, changed permissions for read access to authenticated users

now, on the server,if i go to https://localhost/oab/<oabcode>/oab.xml  it loads the xml file fine

but if I browse to https://domainnamegoeshere.net/oab/<oabcode>/oab.xml  I am prompted with an authentication window, which does not accept my credentials, or any domain users, and after three tries returns a "401.1 - unauthorized" error

is this the expected response? os is my permissions for this web directory messed up?

thanks,

- Kalen
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Question by:gtmc
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Expert Comment

by:Alan Hardisty
ID: 37782945
The OAB is located using Autodiscover.  Is ther a 3rd party SSL certificate installed (SAN / UCC - multi name) with the following names included:

remote.externaldomainname.com (or whatever you chose to use)
autodiscover.externaldomainname.com
servername.internaldomainname.local
servername
sites

Is there also an Autodiscover A record created externally in DNS that resolves to the IP address of your SBS server (public IP address not internal IP address)?
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Author Comment

by:gtmc
ID: 37783030
Thanks for the response

I would like to know what the expected response for browsing to that URL is?? and if it is to prompt for credentials, should a mailbox users credentials work????
















My SAN cert contains:
mail.externaldomainname.com
autodiscover.externaldomainname.com
sites

I have created all A records and added DNS entries on the server, to use external names, on internal network. i.e. browsing to autodiscover.externaldomainname.com internally resolves the exchange server correctly.

I used https://www.testexchangeconnectivity.com to verify and all tests pass.

this problem is only on the internal network
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Accepted Solution

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gtmc earned 0 total points
ID: 37787711
for anyone needing to know the expected response is to be prompted for credentials.  

In my case i could not get any credentials to work when browsing on the server.  But once i was at a workstation, browsing to the oab url prompted for credentials, autofilled the username, and i used the password for that user and it loaded the oab.xml.
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Author Closing Comment

by:gtmc
ID: 37805142
My question was not answered.  Once i configured the settings correctly I was able to verify what the answer to my question.
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