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network analysis

Hi

I have a client running a medical practice. They are using an online EMR system called ezEMRx, and are having some serious issues where periodically the EMR system locks up with what I believe is network anomalies, and they loose their work. Understandably, the doctors and technicians are very distraught over this. Sometimes just one doctor is affected and at other times, all are disturbed.

I've spoken with the EMR tech team. They mentioned that there is actually very little tolerance for network issues since they need to be very careful because of industry guidelines. According to them, there must be network related issues, in the office and/or with the ISP (Comcast).

I would like to perform the necessary analysis on the office network, and have that available while I'll also work with Comcast to be sure they're network availability is undisturbed.

However, I really don't know where to start.

The client is on a SBS2003 domain with windows XP and Windows 7 clients. The network is protected by a Sonicwall hybrid router/firewall/access point leading to a switch, distributed through the office. All clients are on a wired network when these events happen.

Does anyone have guidance as to what to use and how to do the necessary analysis.

Thanks

Mark

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joelsplace

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Mark Litin

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Hi Joelsplace

Thanks. Makes sense. Will try this.

No. Though there is wireless available, all the doctors are using wired when using that service.

I'll relate what I observe.

Thanks again.

Mark

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Member_2_957366

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Darr247

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Mark Litin

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Thanks lots for your k=efforts and offerings.

I'm testing with a few of these over the next few weeks, and will open it up again after that with updates.

Thanks again.

Mark

Mark Litin

ASKER

Hi All

Thanks for your input. I set pings going from and to the troubled PCs, and found little to none differences. So further analysis brought me to directly correlate any difference between the newest PC's present and used for the ERM access and the oldest, and for a startling correlation of failures with the oldest machines. I have replaced the two with the worst track record with new machines and have observed a 90+% improvement with those machines. I'm in the process of swapping out all of the old XP dinosaurs used by the doctors now.

Thanks lots for you input.