I have a client running a medical practice. They are using an online EMR system called ezEMRx, and are having some serious issues where periodically the EMR system locks up with what I believe is network anomalies, and they loose their work. Understandably, the doctors and technicians are very distraught over this. Sometimes just one doctor is affected and at other times, all are disturbed.
I've spoken with the EMR tech team. They mentioned that there is actually very little tolerance for network issues since they need to be very careful because of industry guidelines. According to them, there must be network related issues, in the office and/or with the ISP (Comcast).
I would like to perform the necessary analysis on the office network, and have that available while I'll also work with Comcast to be sure they're network availability is undisturbed.
However, I really don't know where to start.
The client is on a SBS2003 domain with windows XP and Windows 7 clients. The network is protected by a Sonicwall hybrid router/firewall/access point leading to a switch, distributed through the office. All clients are on a wired network when these events happen.
Does anyone have guidance as to what to use and how to do the necessary analysis.