Solved

Crystal Report not printing

Posted on 2012-03-29
11
421 Views
Last Modified: 2012-04-10
Hello,

I am trying to help a user who is having a Crystal Report problem.   Every time he tries to print the report, he gets a blank Crystal Report Viewer screen.  When his co-worker prints, his co-worker gets the Crystal Report Viewer screen and then immediately gets a Print screen showing the list of printers to choose from.

At first I thought it was a printer issue or something is incorrect with his workstation, but he can print documents from other applications to that printer, and also, he cannot print the Crystal Report from his co-worker’s workstation.   He is using Crystal Reports XI.  His Crystal account, printer settings, and internet settings are the same as his co-worker.  His Windows is “XP Pro Version 2002 SP3”, and his Internet Explorer is 7.0 just like his co-worker.

I appreciate any help you can give to me.  Thanks.
0
Comment
Question by:jrbledsoe001
  • 7
  • 3
11 Comments
 
LVL 18

Expert Comment

by:vasto
ID: 37783613
Can you ask the coworker who can print  the report to login and  print it from the computer with problems. If there is still a problem it is a machine related issue if there is no problem obviously it will be related to the user credentials.
0
 

Author Comment

by:jrbledsoe001
ID: 37784060
I have asked the co-worker already.  When the co-worker tried to print the report on the troubled user's workstation, he cannot.  Then, I had asked the troubled user to try to print from the co-worker's station, he cannot.  But the co-worker can print from the co-worker's station.  I had originally thought this was a problem with the troubled user's workstation, but he cannnot print from the co-worker's either.
0
 
LVL 100

Expert Comment

by:mlmcc
ID: 37784663
Verify the problem computer has a default printer defined.

Are they printing the same report using the same report file?

Verify the troubled user has permissions to the printers.

mlmcc
0
Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

 

Author Comment

by:jrbledsoe001
ID: 37784747
Yes, the user does have a default printer defined, and both of them are accessing the same Crystal Report.  The troubled user does have permission to the printer, because he can print fromother applications.  This issue is just so weird.
0
 
LVL 100

Expert Comment

by:mlmcc
ID: 37786918
Are they running the actual same report file?  Not say a local copy on each machine?

mlmcc
0
 

Author Comment

by:jrbledsoe001
ID: 37788004
All users use the same internet address (or link) to go to the server that contains the Crystal Reports.  I had remote into his workstation and saw that he is going to the same area that the other people use.  I will re-confirm to make sure he is not able to print on his co-workers workstation.
0
 

Author Comment

by:jrbledsoe001
ID: 37789639
I have re-confirmed with the user that he is not able to print from his co-worker's workstation, but his co-worker is able to print the report.
0
 
LVL 100

Expert Comment

by:mlmcc
ID: 37789989
SOunds like his account has some issues with the printer even if it is only from Crystal.

Are the reports run on thick or thin client?

mlmcc
0
 

Author Comment

by:jrbledsoe001
ID: 37797109
The reports are run on thin client.
0
 

Accepted Solution

by:
jrbledsoe001 earned 0 total points
ID: 37814482
Thank you to everyone for helping me.  A co-worker from another team suggested that the "Acrobat Reader printing control" setting needed to be selected.  The user is able to print now.  It is a little odd though, because, there are users who have the "ActiveX printing control" setting selected and they can still print the report.  Anyways, the user is happy.  Thank you to everyone again.
0
 

Author Closing Comment

by:jrbledsoe001
ID: 37826819
Because the solution worked, and the user is able to print the report.  But thank you to everyone for helping me.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Crystal Reports: 5 Tests for Top Performance It is complete, your masterpiece report.  Not only does it meet your customer’s expectations, it blows them out the water, all they want is beautifully summarised and displayed in a myriad of ways. …
Hello everyone, Hope you find this as helpful as we did. We have on the company I work for an application built in Delphi V with Crystal Reports 8. We all know that Crystal & Delphi can be temperamental sometimes and the worst thing is, nearly…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question