I am trying to help a user who is having a Crystal Report problem. Every time he tries to print the report, he gets a blank Crystal Report Viewer screen. When his co-worker prints, his co-worker gets the Crystal Report Viewer screen and then immediately gets a Print screen showing the list of printers to choose from.
At first I thought it was a printer issue or something is incorrect with his workstation, but he can print documents from other applications to that printer, and also, he cannot print the Crystal Report from his co-worker’s workstation. He is using Crystal Reports XI. His Crystal account, printer settings, and internet settings are the same as his co-worker. His Windows is “XP Pro Version 2002 SP3”, and his Internet Explorer is 7.0 just like his co-worker.
I appreciate any help you can give to me. Thanks.