Sent Items Deleted when Filed

We have a user using Outlook 2010 (Exchange 2003) having a weird issue I have never witnessed and wouldn’t have believed it if I hadn’t seen it by my own eyes.

The user sends an email and instead of letting it go to sent items she chooses to file it in a folder.  It shows up in that folder just as it should and about 20 seconds later it just disappears.  Searching her entire mailbox after it disappers, the email does not exist.

I had her send an email to me and let it stay in her sent items folder.  It stayed.  I had her move it to another folder and about 20 seconds later it was gone.

We have run Outlook /cleanrules, we have created a new profile, created a new user profile on her machine, and no matter what this keeps occurring.  I used Microsoft Exchange MAPI editor to determine if she had some sort of left over rule or something and there was nothing there.  At this point this is as mysterious as anything technically I have ever seen, but just wondered if one of you may have seen something like this and/or fixed it.
LVL 1
jbstewartAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

joelsplaceCommented:
The only time I had that happen it was a rule that told it to delete.  Maybe it's an Outlook 2010 bug?  Have you tried setting up the same rule on another user's Outlook 2010 to see if it does the same thing?
0
jbstewartAuthor Commented:
The user has no rules at all.  Even using the MAPI tool there were no phantom rules lingering around.  It doesn't matter which folder she moves/saves the sent item to, if it isn't in the sent items folder it disappears.
0
joelsplaceCommented:
Sorry.  I thought you were saying she had a rule to move it from sent items to some folder.
If she's running cached Exchange mode I would try turning it off or turn it on if she's not just to see what happens.  I would also look at your anti-virus software if it has Outlook plugins like most do.
0
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

joelsplaceCommented:
Does it happen if she logs into a different machine?
0
jbstewartAuthor Commented:
I put her in online mode and cached mode and get the same result.  I also ran Outlook with no plug ins and get the same result.
0
joelsplaceCommented:
Does it do it if she logs into Outlook Web Access?
0
jbstewartAuthor Commented:
Sorry, meant to include that as well.  OWA does the same.
0
davetorresCommented:
Is Auto Archiving enabled and set to delete?
0
joelsplaceCommented:
If OWA does it then you know it doesn't have anything to do with Outlook or the PC.
Something is wrong server side.  The autoarchive is a good place to start.
0
joelsplaceCommented:
With the symptom you have I'm assuming the user doesn't  have any email.  I would delete and recreate the exchange account.  If they do have anything you can export it to a pst first.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
jbstewartAuthor Commented:
I did verify no autoarchive function is taking place.  I am thinking the mailbox may be corrupt as well, but was hoping to not have to go that route.
0
joelsplaceCommented:
It will probably save you a lot of trouble in the long run.  That's even assuming it could be fixed without deleting the mailbox.  Do they have a ton of stuff that was from before the problem?
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.