Sent Items Deleted when Filed
Posted on 2012-03-29
We have a user using Outlook 2010 (Exchange 2003) having a weird issue I have never witnessed and wouldn’t have believed it if I hadn’t seen it by my own eyes.
The user sends an email and instead of letting it go to sent items she chooses to file it in a folder. It shows up in that folder just as it should and about 20 seconds later it just disappears. Searching her entire mailbox after it disappers, the email does not exist.
I had her send an email to me and let it stay in her sent items folder. It stayed. I had her move it to another folder and about 20 seconds later it was gone.
We have run Outlook /cleanrules, we have created a new profile, created a new user profile on her machine, and no matter what this keeps occurring. I used Microsoft Exchange MAPI editor to determine if she had some sort of left over rule or something and there was nothing there. At this point this is as mysterious as anything technically I have ever seen, but just wondered if one of you may have seen something like this and/or fixed it.