Link to home
Start Free TrialLog in
Avatar of crcsupport
crcsupportFlag for United States of America

asked on

Restoring Sage ACT2009 Pro database.

We stopped using ACT, now are trying to reuse the software. I have database backup both the files and zip files. I successfully restored it, but now it says,

 'There are not enough licenses in this database to log you on'

It looks like the restored database trying to check license with user or hardware id. I called ACT, they don't support 2009 anymore, ask me to upgrade all 5 user licenses which I think it's ridiculous. I gotta stop using Sage software, but before that, I need to recover the database. I tried to access through SQL management studio, can't access it either. Anyone had similar problem?
ASKER CERTIFIED SOLUTION
Avatar of Mike Lazarus
Mike Lazarus
Flag of Australia image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of crcsupport

ASKER

I have license, yes. 5 licenses and no one else using it.
I just recovered the data so I don't need it anymore. I looked at the user data table, it has 5 users. I don't know how the database checks licensing, but I think it checks both number of users and MAC address or any other association with the users. This is ridiculous. When the pc crashes, to restore the database, I can not reopen it because license is full.
I'm closing this ticket, hopefully, I don't have to deal with Sage anymore.
What you need to do is just add all the 5 licenses via Help | Register.
If you added enough licenses to the number of users, it would be fine.

Normally the workstations keys are added to the server when the workstation connects to the database.

Additionally, on the database server, I usually add all the keys as well ... that way, you can operate on the database after a rebuild or for some other tasks.