VMtool services not running

For one of my server, VMtool icon in tray is "RED" colored and i cant see teh vmtool services on the server. Please let me know how to enable back the VMtool without down time
kbjijoAsked:
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
You need to re-install VMware Tools.

This requires a restart, so you cannot avoid any downtime.
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IanThCommented:
go to the vm do a right click and there is a link to reinstall vm tools its probably an older version it can happen
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kbjijoAuthor Commented:
Thanks for the update, means no luck without down time

The vmtool issue occured while taking the clone
"Cannot clone USBMAIPD01v: Cannot create a quiesced snapshot because the (user-supplied) custom prefreeze script in the virtual machine exited with a nonzero return code.error "

If i changed the vmtool box Script ( Uncheck script option), will it work and can avoid Down time
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
you need to unininstall, restart, reinstall, restart.

Im afraid you will not be able to install, reinstall fix tools with downtime.
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kbjijoAuthor Commented:
Oh.. !

If i can able to take the clone by shutting down the VM ( Script error during online clone)
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
VMware Tools Service is required to Quiece the VM, for hot clone, when VM is on.
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kbjijoAuthor Commented:
Means i can do the clone on Offline without issue, am i right
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
correct.
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kbjijoAuthor Commented:
OK, thanks a lot, let me get the down time
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kbjijoAuthor Commented:
I have reinstalled the VM and now its fine for cloning
Thanks for the help
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