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kbjijo

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VMtool services not running

For one of my server, VMtool icon in tray is "RED" colored and i cant see teh vmtool services on the server. Please let me know how to enable back the VMtool without down time
Avatar of Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)
Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)
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You need to re-install VMware Tools.

This requires a restart, so you cannot avoid any downtime.
go to the vm do a right click and there is a link to reinstall vm tools its probably an older version it can happen
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kbjijo

ASKER

Thanks for the update, means no luck without down time

The vmtool issue occured while taking the clone
"Cannot clone USBMAIPD01v: Cannot create a quiesced snapshot because the (user-supplied) custom prefreeze script in the virtual machine exited with a nonzero return code.error "

If i changed the vmtool box Script ( Uncheck script option), will it work and can avoid Down time
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Avatar of Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)
Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)
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ASKER

Oh.. !

If i can able to take the clone by shutting down the VM ( Script error during online clone)
VMware Tools Service is required to Quiece the VM, for hot clone, when VM is on.
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ASKER

Means i can do the clone on Offline without issue, am i right
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ASKER

OK, thanks a lot, let me get the down time
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ASKER

I have reinstalled the VM and now its fine for cloning
Thanks for the help