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iPhone - Exchange 2003 Contacts Revert

Posted on 2012-03-29
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Last Modified: 2012-04-17
Hello,

We have a SBS 2003 server, fully updated.  Several users have iPhones, with mail, contact, and calendar sync.

We have one user who just moved to an iPhone.  We connected the phone to her Exchange account, and everything seemed to sync up well.

A few days later she described the following scenario:
-She added a mobile number + email address to a contact on her iPhone.  
-She then checked Outlook immediately, and she saw the mobile number and email address there.
-10 minutes later she went back to her phone, the two items she added are now gone.
-She then checks Outlook, and it has also reverted

To me this doesn't make a whole lot of sense.  Has anyone seen or heard of something like this before?  These are the only two devices connected to her account.  Is there any logging I could check (or turn on) to monitor these types of things?

Thanks for any advice.
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Question by:compsol1993
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Alan Hardisty earned 500 total points
ID: 37786083
That is very odd.

Have you repeated this at all since the original occurrence?
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Author Closing Comment

by:compsol1993
ID: 37858222
Hasn't happened again that we've found.  At this point we have to think it was user error.  Thanks.
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