Solved

Spa500s with Spa504g and Asterisk BLF/Intercom Issue

Posted on 2012-03-29
5
2,415 Views
Last Modified: 2012-08-14
I have an asterisk phone system with Cisco SPA504g phones, and the SPA500s side cars.  I have BLF working with speed dials just fine, but the problem is we want to have the speed dials intercom rather than ring the phone AND still be able to monitor the extensions state with the BLF. The intercom prefix we have set is "*", and it is working properly. In the unit key line I have tried two options that work for one of two parts.  First is "fnc=sd+blf+cp;sub=106@10.10.10.5;nme=106", This will work as a speed dial and monitor the extension, but it rings the phone rather than intercoms.  The other thing I have tried is "fnc=sd+blf+cp;sub=*106@10.10.10.5;nme=106", This will intercom, but my BLF is always orange, and I can not see if a user is on the phone.  Is there a way I can have the best of both worlds?
0
Comment
Question by:tlabus
  • 3
  • 2
5 Comments
 
LVL 11

Accepted Solution

by:
jfaubiontx earned 500 total points
Comment Utility
As you have seen BLF and intercom doesn't work well. You have a couple of choices. You can either upgrade to asterisk 1.8 which sports a new feature that can treat internal calls as intercom calls or you can write this feature into your dial plan.The best option is to upgrade to asterisk 1.8 and FreePBX 2.10. The upgrade is worth the pain as there are many improvements.
The second option is to add this to your disk plan.Are you using FreePBX now? If so upgrading to 2.9 should add the feature as long as you have asterisk 1.6 or later.
0
 

Author Comment

by:tlabus
Comment Utility
Thank you so much for your response. Well, the good news is that we are on Asterisk 1.8, we are using Elastix 2.2, which is based off of FreePBX. But I can not seem to find this option in there, I am sure I am looking in the wrong place.

Also, I have another feature I would like to add on the side car.  Currently, to transfer to voicemail, they have to press the right arrow, bxfer, 4XXX, where XXX is the extension, and dial.  I am hoping to reduce these steps by any means possible.  I know I can customize the the buttons on the phone to bring bxfer to the front screen while on a call, but I am hoping for even less steps than that.  I do not have the option to have a voicemail button for each user, as I am using more than half of the buttons for extensions already.
0
 

Author Comment

by:tlabus
Comment Utility
Just an update, I am running Asterisk 1.8, but I found that my FreePBX is 2.8.1.4.  Last time I upgraded the FreePBX with Elastix, I seemed to have damaged it, but I have a VM so I will take a snapshot and see if it works on this one.
0
 

Author Comment

by:tlabus
Comment Utility
I have successfully upgraded to FreePBX 2.9 and have found the option in the extensions.  Thank you very much.  As for the voicemail issue, I will move that to a new question, that way you can get more points for that if you have a solution there.  Thank you again!
0
 
LVL 11

Expert Comment

by:jfaubiontx
Comment Utility
No problem. Glad I was able to help.
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Every year the snow affects people and businesses. According to the Federation of Small Businesses (FSB), in 2009, UK businesses lost an estimated £1.2bn (http://news.bbc.co.uk/1/hi/business/7864804.stm) because of bad weather. This article was c…
Skype is a P2P (Peer to Peer) instant messaging and VOIP (Voice over IP) service – as well as a whole lot more.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now