Solved

Spa500s with Spa504g and Asterisk BLF/Intercom Issue

Posted on 2012-03-29
5
2,472 Views
Last Modified: 2012-08-14
I have an asterisk phone system with Cisco SPA504g phones, and the SPA500s side cars.  I have BLF working with speed dials just fine, but the problem is we want to have the speed dials intercom rather than ring the phone AND still be able to monitor the extensions state with the BLF. The intercom prefix we have set is "*", and it is working properly. In the unit key line I have tried two options that work for one of two parts.  First is "fnc=sd+blf+cp;sub=106@10.10.10.5;nme=106", This will work as a speed dial and monitor the extension, but it rings the phone rather than intercoms.  The other thing I have tried is "fnc=sd+blf+cp;sub=*106@10.10.10.5;nme=106", This will intercom, but my BLF is always orange, and I can not see if a user is on the phone.  Is there a way I can have the best of both worlds?
0
Comment
Question by:tlabus
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 11

Accepted Solution

by:
jfaubiontx earned 500 total points
ID: 37786754
As you have seen BLF and intercom doesn't work well. You have a couple of choices. You can either upgrade to asterisk 1.8 which sports a new feature that can treat internal calls as intercom calls or you can write this feature into your dial plan.The best option is to upgrade to asterisk 1.8 and FreePBX 2.10. The upgrade is worth the pain as there are many improvements.
The second option is to add this to your disk plan.Are you using FreePBX now? If so upgrading to 2.9 should add the feature as long as you have asterisk 1.6 or later.
0
 

Author Comment

by:tlabus
ID: 37786897
Thank you so much for your response. Well, the good news is that we are on Asterisk 1.8, we are using Elastix 2.2, which is based off of FreePBX. But I can not seem to find this option in there, I am sure I am looking in the wrong place.

Also, I have another feature I would like to add on the side car.  Currently, to transfer to voicemail, they have to press the right arrow, bxfer, 4XXX, where XXX is the extension, and dial.  I am hoping to reduce these steps by any means possible.  I know I can customize the the buttons on the phone to bring bxfer to the front screen while on a call, but I am hoping for even less steps than that.  I do not have the option to have a voicemail button for each user, as I am using more than half of the buttons for extensions already.
0
 

Author Comment

by:tlabus
ID: 37787028
Just an update, I am running Asterisk 1.8, but I found that my FreePBX is 2.8.1.4.  Last time I upgraded the FreePBX with Elastix, I seemed to have damaged it, but I have a VM so I will take a snapshot and see if it works on this one.
0
 

Author Comment

by:tlabus
ID: 37787117
I have successfully upgraded to FreePBX 2.9 and have found the option in the extensions.  Thank you very much.  As for the voicemail issue, I will move that to a new question, that way you can get more points for that if you have a solution there.  Thank you again!
0
 
LVL 11

Expert Comment

by:jfaubiontx
ID: 37789456
No problem. Glad I was able to help.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
CIsco 3560 with Polycom vvx 400 21 145
Implementing Cisco Jabber 1 96
VOIP on Smartphones 5 74
QoS needed if there's no contention on a link? 4 77
Every year the snow affects people and businesses. According to the Federation of Small Businesses (FSB), in 2009, UK businesses lost an estimated £1.2bn (http://news.bbc.co.uk/1/hi/business/7864804.stm) because of bad weather. This article was c…
Article by: user_n
How Sip Phone (User Agent) works and communicates with sip servers 1.  There is a sip server and a sip registrar.  The sip server and sip registrar can be one server or two different servers. The sip registrar is the server on which it is record…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question