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Spa500s with Spa504g and Asterisk BLF/Intercom Issue

Posted on 2012-03-29
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Last Modified: 2012-08-14
I have an asterisk phone system with Cisco SPA504g phones, and the SPA500s side cars.  I have BLF working with speed dials just fine, but the problem is we want to have the speed dials intercom rather than ring the phone AND still be able to monitor the extensions state with the BLF. The intercom prefix we have set is "*", and it is working properly. In the unit key line I have tried two options that work for one of two parts.  First is "fnc=sd+blf+cp;sub=106@10.10.10.5;nme=106", This will work as a speed dial and monitor the extension, but it rings the phone rather than intercoms.  The other thing I have tried is "fnc=sd+blf+cp;sub=*106@10.10.10.5;nme=106", This will intercom, but my BLF is always orange, and I can not see if a user is on the phone.  Is there a way I can have the best of both worlds?
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Question by:tlabus
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jfaubiontx earned 500 total points
ID: 37786754
As you have seen BLF and intercom doesn't work well. You have a couple of choices. You can either upgrade to asterisk 1.8 which sports a new feature that can treat internal calls as intercom calls or you can write this feature into your dial plan.The best option is to upgrade to asterisk 1.8 and FreePBX 2.10. The upgrade is worth the pain as there are many improvements.
The second option is to add this to your disk plan.Are you using FreePBX now? If so upgrading to 2.9 should add the feature as long as you have asterisk 1.6 or later.
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by:tlabus
ID: 37786897
Thank you so much for your response. Well, the good news is that we are on Asterisk 1.8, we are using Elastix 2.2, which is based off of FreePBX. But I can not seem to find this option in there, I am sure I am looking in the wrong place.

Also, I have another feature I would like to add on the side car.  Currently, to transfer to voicemail, they have to press the right arrow, bxfer, 4XXX, where XXX is the extension, and dial.  I am hoping to reduce these steps by any means possible.  I know I can customize the the buttons on the phone to bring bxfer to the front screen while on a call, but I am hoping for even less steps than that.  I do not have the option to have a voicemail button for each user, as I am using more than half of the buttons for extensions already.
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by:tlabus
ID: 37787028
Just an update, I am running Asterisk 1.8, but I found that my FreePBX is 2.8.1.4.  Last time I upgraded the FreePBX with Elastix, I seemed to have damaged it, but I have a VM so I will take a snapshot and see if it works on this one.
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by:tlabus
ID: 37787117
I have successfully upgraded to FreePBX 2.9 and have found the option in the extensions.  Thank you very much.  As for the voicemail issue, I will move that to a new question, that way you can get more points for that if you have a solution there.  Thank you again!
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by:jfaubiontx
ID: 37789456
No problem. Glad I was able to help.
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