New users not showing up in global address book in SBS 2008

I added a new user to a Small Business server 2008 network and the user wont show up in the global address book. the server is 2 years old and i think this is the first user i added to the network since i setup the server. I tried updating the Offline Address Book. To be honest i am not sure if the global address book and the Offline address book hold the same data.
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westwoodITAsked:
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Hendrik WieseConnect With a Mentor Information Security ManagerCommented:
1. Ensure that Exchange 2007 SP3 is installed to resolve this issue.
2. Update GAL using shell:

Update-GlobalAddressList - Identity "address list" -DomainController "domain controller name"

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As per my Article: Global Address List (Exchange 2003 + 2007 + 2010) + Outlook 2003-2010 common Issues and Solutions

Hope this helps!!!
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jgutz20Commented:
how are you adding the user?  By using the SBS Wizard? or manually by Active Directory Users and Compuers?  (Make sure your using the wizard when ever possible with SBS)
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awaggonerCommented:
It may take up to a day for a new user to show up.  How long has it been since you added the user?
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Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

 
westwoodITAuthor Commented:
This is an issue that i let linger. my client is asked again for a fix. i created the user over a month ago. i dont remember if i used the wizard. I believe I did but I just created a test user using the wizard and asked the client to check in the morning to see if the testuser appears in the GAL.
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westwoodITAuthor Commented:
Update. I looked at the 1st link from awaggoner and following the instructions looked at OWA and all the users are in the GAL. even the TestUser I just created. i am going to delete the OAB on the users desktop and see if i can get it to download. i believe it was failing when i tried it last. Will post results.
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westwoodITAuthor Commented:
i have not got a chance to get over to the site and try to rename and redownload OAB. when i do i and it works I will reward who gave me that solution. thanks
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Hendrik WieseInformation Security ManagerCommented:
No problem. :)
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